News
Announcements, partnerships, events and people news from Customer Science.
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Customer Science names James Johnstone as Chief Executive Officer
James Johnstone becomes CEO Australia as Todd Gorsuch takes on the Group CEO role and leads Customer Science’s international expansion.
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Customer Science launches AI tool to boost contact centre accuracy
Customer Science has launched Knowledge Quest, an AI-powered knowledge management tool aimed at supporting Australian contact centres by providing access…
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SS&C Blue Prism Partners With Customer Science in Australia
Driving the Future of Agentic AI and Intelligent Automation. SS&C Blue Prism is proud to announce our strategic partnership with Customer Science in…
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Customer Science upgrades CX Integrator with AI & Automation
Australian businesses will now have broader access to customer experience and service transformation tools, following a major update to Customer Science's…
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Introducing Customer Science Insights
Did you know that before Google became Google, it was called Backrub? And before Amazon became Amazon, it was called Cadabra. It’s so weird to think that…
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Customer Science Group turns 10
10 Years of Transforming CX Services in Australia. A decade ago, we embarked on a journey to understand why Australia's services were not world-leading…
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ProHance Launches Partnership With Customer Science Group
Sydney, 24 June 2024 – ProHance, a new-age workplace analytics and operations enablement platform, has announced that it has partnered with…
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CX Showcase 2024 Highlights
The CX Showcase is an inspiring platform where the movers and shakers of the Customer Experience and Service Industry explore how Australian Service…
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Customer Science Group acquire Value Management Consulting to unite services
Customer Science Group acquire Value Management Consulting and unite services. Customer Science Group and Value Management Consulting (VMC) are pleased to…
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How my CX internship shaped my career path
Join me as I recount my internship journey at Customer Science Group. In this blog, I share all about the experiences, skills, and insights I gained…
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Introducing the Art of Process Discovery
Want to kick off an automation program but don’t know where to start? Introducing the art of Process Discovery To build a sustainable Intelligent…
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CX Showcase 2023 Highlights
The 2023 CX Showcase provided an opportunity for organisations recognised in the Australian Service Excellence Awards program to share their stories about…
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From Uni to the World of CX: Golden Nuggets of Advice
From Uni to the World of CX: Lessons Learned and Golden Nuggets of Advice. It recently dawned on me that I’ve been out of uni for two years now. This was…
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Customer Science Group and UCA Merger Announcement
CUSTOMER SCIENCE GROUP AND UCA MERGE Customer Science Group and UCA are pleased to announce the merger of our two organisations into a single business…
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Celebrating great CX outcomes in 2021 and our insight for the industry in 2022
2021 was another interesting year and while (in NSW and VIC) we were mostly relegated back to online meetings we still kept our fingers on the pulse and…
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CX Partner Networking Event – November 2021
This week we hosted another networking event for our network of Partners with another great turnout. It was great to reconnect with some new partners too…
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CSIA & Customer Science Webinar: The Benefits of a Digital Workforce - How to establish or improve your digital workforce
We look forward to seeing you at the webinar, any questions, please reach out to us at marketing@customerscience.com.au
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Peter Kostantakis joins Customer Science, shaping fresh insight into Digital Transformation.
Customer Science and Doll Martin Associates are very pleased to announce their newest expert, Peter Kostantakis has joined the team as an Associate…
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Event Recap: Reinventing CX - 3 Industries, 3 Approaches
In a recent meeting of minds, Customer Science and Matchboard were joined by customer experience leaders from Avant Mutual, Rawson Group, and the NSW…
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Great Place to Work
Customer Science was fortunate to take a seat at the Great Place to Work Conference in Sydney a few weeks ago. For those not yet acquainted with Great…
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Team Member Spotlight: Matthew's experience and first impressions of the Australian market
A little bit about me, I am from the UK and arrived on Aussie shores permanently in March 2020, 14 hours before the travel lockdowns came in force!, I'm…
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Welcome Matthew Green
Matthew has recently emigrated from Europe and brings with him a wealth of expertise from 15 years leading digital transformations with the use of…
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Introducing Virtual CIO
Is your IT service feeling a little stretched lately? With a reasonable percentage of the workforce now working from home for the foreseeable future, this…
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Did you miss our Panel Discussion: The impact of COVID-19 on digital transformation
We hosted our webinar on the impact COVID-19 has had on digital transformation last week with an excellent turn-out. Key themes that were consistent from…
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CX Executive Webinar Series: The impact of COVID-19 on digital transformation
As COVID-19 restrictions begin to ease, organisations are assessing the impact on their digital transformation plans. Some are drastically scaling back…
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Congratulations to NSW Trustee & Guardian for winning international recognition for its customer excellence program
Nothing makes us more proud than when our clients are recognised for their hard work on improving customer experience and service standards. NSW Trustee &…
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Customer Science establishes Rapid Response Care to help companies prepare for the impact of Coronavirus
As the global Coronavirus (COVID-19) pandemic continues to evolve, many of us have already experienced some impacts to our daily lives. With advice…
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Acquisition Announcement
We are delighted to announce that Customer Science and Doll Martin Associates are under common ownership. This adds a 30-year proven track record of data…
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Staff Engagement - Why Should You Care?
Our CEO, Todd Gorsuch was recently invited to speak at LivePro's Annual Forum on the importance of employee engagement. Did you know that Australia has…
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Upcoming Event: Where to start with digital transformation
8:30-10:30AM 8 OCTOBER SYDNEY CBD The digital transformation market is forecasted to reach $1.97 trillion in 2022, but with all this activity and noise…
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In praise of the humble 1-on-1
Ours is a world of new ideas and constantly changing jargon –TQM, ADKAR, GANT, Scrum, Agile, Kanban, Six Sigma, LEAN, DMAIC, VUCA, auto key hotbots...and…
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Event Recap: Navigating Change as a Leader
Yesterday we hosted a workshop on the topic of Navigating Change as a Leader with some of our valued government and corporate clients and network. We had…
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Event Recap: Vanity apps, blockchain tourism & dumb AI: Let’s get real about emerging tech
We had a great turnout for our recent event with attendees from Amazon, IBM Watson, NBN and AMP to name a few. It was an interactive session, where…
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Event: Vanity apps, blockchain tourism & dumb AI: Let's get real about emerging tech
‘Of some 86,000 blockchain projects that were started, only 8% are still active. 92% were just an experiment, a Proof of Concept, ‘blockchain tourism’’ **…
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Internet of Things Practice Launch
The Internet of Things Practice launched at Customer Science today! We welcome Michael Humbert who leads the IoT team. He has just returned from Europe…
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Neurons.AI Sydney Chapter - March 2018 Meetup
The Sydney Chapter of Neurons.AI kicked off last week with our first meet up at Harts Pub in the Rocks with a great bunch of open minded and intellectual…
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Customer Science announces Technology Consulting practice
We are excited to announce the launch of a Technology Consulting practice at Customer Science which is lead by the very experienced James O’Donnell. James…
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Introducing CSIA's Panel of Certified Practitioners
The Customer Service Institute of Australia ( CSIA ) has just announced their select panel of Certified Practitioners and we couldn't be happier to be on…
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Introducing the Neurons.AI Sydney Chapter
We are pleased to be associated with the Sydney Chapter of Neurons.AI and happy to be hosting the first of many meet ups to come! This is a group for…
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Customer Science launches Digital practice
We are excited to announce the addition of Colin Smith to our team and the launch of our Digital practice at Customer Science. Colin brings a wealth of…