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Latest insights, updates and news

The Importance of Customer Experience: Why CX Matters for Your Business

Table of Contents Understanding Customer Experience (CX) The Financial Benefits of Great CX How CX Drives Customer Loyalty and Advocacy Key Components of an Effective CX Strategy Measuring and Improving Your Customer Experience Conclusion: The Long-Term Impact of Prioritizing CX The Importance of Customer Experience: Why CX Matters for Your Business In today’s hyper-competitive marketplace,…

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Streamlining Your Customer Experience

Streamlining Your Customer Experience: Outsourcing feels overwhelming. In today’s fast-paced business environment, customer service is the heartbeat of any successful enterprise. However, managing an in-house contact centre can be a complex and resource-intensive endeavour. That’s where our specialised outsourcing services come into play, offering a tailored solution to elevate your customer support model without the…

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Privacy by Design for our Digital Age

Privacy by Design for our Digital Age As Privacy Awareness Week 2024 builds momentum, led by, key organisations like the Office of the Australian Information Commissioner and Information and Privacy Commission NSW, we’re reminded of the pivotal role technology plays in helping us preserve and manage privacy. This year’s theme, “Power Up Your Privacy,” encourages…

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The Value of Local CX in Victoria

The Value of Local Customer Experience in Victoria, Knowledge and Solutions. Victoria, Australia has seen a significant rise in the demand and attention given to Customer Experience (CX) in recent years. This trend can be attributed to the state’s unique make-up. In this latest article, Rachel highlights the challenges and the solutions on offer right…

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CX Showcase 2024 Highlights

  The CX Showcase is an inspiring platform where the movers and shakers of the Customer Experience and Service Industry explore how Australian Service Excellence Awards winners break conventional wisdom to better their services and Australian lives. It shares innovation that typically only judges of the CSIA awards see before being lost to the CX…

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11 Essential Steps to Ensure Cyber Resilience & Readiness

Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and complex organisations that need to keep track of multiple systems…

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ISO 27001 Better Business in 2024

🔒 Exciting News! Customer Science Group Achieves ISO 27001 Certification 🔒 The importance of robust information security measures cannot be overstated. As Australian businesses gear up for the challenges of 2024, the ISO 27001 certification stands out as a beacon of security excellence. This globally recognised standard for information security management systems offers a multitude…

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The Crucial Role of CX in Healthcare 

Navigating the Digital Frontier: The Crucial Role of Customer Experience in Healthcare In the ever-evolving landscape of Australian healthcare, the importance of customer experience (CX) – or patient experience – cannot be overstated. While leveraging data remains the linchpin of engaging customers, patients, carers, stakeholders and funders, healthcare’s unique environment and regulatory framework, emphasises the…

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How my CX internship shaped my career path

Join me as I recount my internship journey at Customer Science Group. In this blog, I share all about the experiences, skills, and insights I gained during my internship and how the opportunity has paved the way for my career ahead. My internship at Customer Science Group has been invaluable. It’s allowed me to dive…

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Introducing our Automation ROI calculator

Introducing our Automation ROI calculator – try it today! The objective of implementing automation is not to replace humans, but to ensure that people are at the heart of your digital transformation. With this in mind, our Automation team have been hard at work and we’re pleased to introduce to you our latest complimentary tool the Automation…

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Top 3 Challenges Contact Centres Face in 2023

Navigating the Top 3 Challenges Contact Centres Face in 2023 The Australian call centre industry plays a crucial role in delivering exceptional customer experiences. However, it faces several challenges that require immediate attention. According to the 2023 Australian Contact Centre Industry Best Practice report, the top three challenges faced by call centres in Australia are…

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The Power of Face-to-Face Interaction

The Power of Face-to-Face Interaction when Navigating a Softening Job Market Dear Job Seeker, If you’re currently seeking employment, this one is for you! And if you’re not, save it for later! As you navigate the pathways of the current Australian job market, consider this: a face-to-face meeting is an investment with exponential returns. It’s…

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Employee Experience in Aged Care

Employee Experience is the Key to Success in Aged Care. Unlocking the full potential of your aged care service centres on recognising that a satisfied and engaged workforce is an essential ingredient for customer satisfaction. In this article, Christine shares how prioritising employee experience cultivates a positive work environment, leading to improved care quality and…

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Introducing the Art of Process Discovery

Want to kick off an automation program but don’t know where to start? Introducing the art of Process Discovery To build a sustainable Intelligent Automation program, you need to have a strong pipeline of opportunities. The typical, bottom-up ‘crowd-sourced’ approach is a great place to start, as just about everyone in the business is likely…

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Victoria Acts: Covid Data Revoked

Victoria Acts: Covid Data Revoked. As we transition into a post-pandemic world, businesses are faced with new challenges and responsibilities. One such challenge is the recent recall of workplace regulations in Victoria. In this article, our in-house privacy expert Darius Vitlin highlights 3 key takeaways and what to consider right now as these regulations come…

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Customer Interactions within Aged Care

Harnessing the Power in Customer Interactions: The Key to Business Success. Creating exceptional customer experiences is the ‘gold’ all care providers aspire to. And particularly important in today’s competitive landscape, where convenience and efficiency are essential for business success. This article explores 3 key areas that drive the profound impact of seamless customer interactions on an organisation’s…

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Feedback and Complaints in Aged Care

“Understanding Your Customers: the true power of Feedback and Complaints in Aged Care” In the current changing world of aged care service delivery, knowing your customers inside out is crucial for success. The Aged Care Royal Commission highlighted the real need for providers to focus and transform their organisations around their customers. One key aspect…

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Intelligent Process Automation – your CX Force Multiplier.

Reflecting on the insights shared at last month’s Customer Experience (CX) Show in Melbourne and in anticipation of the upcoming show in Sydney this August  – The Customer Show | Australia’s Largest CX Expo,  it’s clear that while process automation has become a pivotal aspect of modern business operations – particularly in the back-office, there is…

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CX Showcase 2023 Highlights

The 2023 CX Showcase provided an opportunity for organisations recognised in the Australian Service Excellence Awards program to share their stories about creating exceptional customer experiences. In judging these awards annually, we encounter exceptional insights – the best of the best. While this knowledge historically tends to be lost, the CX Showcase event aims to…

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Contact Centre Analytics – Build vs Buy

Contact Centre Analytics: Build versus Buy What is best for your contact centre? As Client Manager at Customer Science Group, I talk to a lot of customers that want to do more with contact centre analytics and move beyond the native capabilities of a cloud contact centre solution. Data driven insights, that drive business decisions,…

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Protecting Your Privacy – Automated Redaction Made Easy

Protecting Your Privacy with ABBYY FlexiCapture: Automated Redaction Made Easy. In today’s fast-paced business world, there is a growing need for companies to automate their data processing and document management workflows. One of the most effective solutions for achieving this is. Why ABBYY FlexiCapture? ABBYY FlexiCapture is a powerful IDP tool that allows companies to…

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What is a Privacy Impact Assessment?

What is a Privacy Impact Assessment? In this article, our inhouse privacy expert Darius Vitlin breaks down what is a privacy impact assessment (PIA) and how to read and understand one. The purpose of a privacy impact assessment (PIA) is to be a clear and independent review of the privacy aspects of any new or…

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BOOST YOUR BUSINESS AND CX WITH MICROSOFT POWER AUTOMATE

Looking to boost capacity in your business while improving your staff and customer experience? Microsoft’s Power Automate could be the answer. Almost overnight, AI has ascended into the mainstream, dominating the tech conversation, and forcing entire industries (venture capital, finance, media, consumer tech, etc.) to quickly adapt for fear of being left behind. Organisations are…

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Making the Case for Process Automation

Making the Case for Process Automation – how to estimate effort and ROI. One of the keys to making a successful process automation decision is to have a solid business case that can estimate the return on investment (ROI) and assess the effort involved in building the automation. The outcomes sought when automating your business…

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RPA: The Secret Weapon for Customer Experience Excellence

RPA: The Secret Weapon for Customer Experience Excellence Robotic Process Automation (RPA) is a software technology that can automate repetitive and manual tasks across various business functions. From this blog you will gain clarity in the following areas: Why RPA matters and what it means for you: RPA can help businesses improve efficiency, productivity and…

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Advantages of RPA in the Service Industry

4 Benefits to Automating Processes in the Services Industry. Spanning a wide range of businesses including finance, accounting, human resources, legal, and customer service, the services industry has undergone significant changes over the years due to technological advancements, and one of the most significant changes is the adoption of automation. Robotic process automation (RPA)  uses…

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Robotic Process Automation (RPA) Vs Intelligent Automation – Choosing the right solution

Process automation enables organisations to optimise their customer experience at every touch point, increasing productivity and efficiency. Employing a digital workforce can free up resources for valuable human interactions, delight your customers, and improve business productivity at a lower operating cost. But how do know what solution to choose? How does robotic process automation differ…

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Customer Science Supports Reveal Group Staff and Clients after Liquidation

30th March, Sydney, Australia – Customer Science Group, leaders in delivering customer experience consulting across Australia and New Zealand have today announced their support for Reveal Group customers and staff following their liquidation. Reveal Group’s unexpected liquidation on March 20th has left its customers searching for solutions to support and enhance their digital workforce, particularly…

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Top 4 uses of IPA in your Contact Centre

What are the 4 top uses of Intelligent Process Automation for your Contact Centre? Intelligent Process Automation (IPA) has become increasingly popular across various industries, including the contact centre industry in Australia. IPA technology can automate repetitive and mundane tasks, reduce errors, and improve the efficiency and effectiveness of business operations. In this article will…

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CX buyers insights report
CX Buyers Insights Report

The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level to Team level. You can download the buyers insights report here. Key Findings While there is a lot to cover in the report the key findings were: 72% of people say Data matter:…

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Data Privacy – Need to Reduce your Risk?

Data Privacy – Need to Reduce your Risk? The recent breach at Optus of customers’ personal information has revealed an uncomfortable but widely known truth among privacy professionals: a lack of internal oversight and invisibility of privacy vulnerabilities poses a far bigger risk than any big, bad external hacker. Secure gateways and best-in-breed firewalls cannot…

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Why we believe Health Care still needs data models despite the advances in FHIR?

Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the healthcare system has been making great strides towards interoperability, that is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. The panacea here…

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Master Your Business Metrics with KPIs

What are KPIs?   Simply put, key performance indicators (KPIs) are measurements that track how well organisations are achieving their goals. KPIs vary across industries and departments, but they typically measure financial goals and business outcomes.    KPIs can be as broad or as narrow in scope as you wish. They can measure comprehensive business goals,…

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Supercharge your Contact Centre

Not so long ago, it took huge investment in time, money, and meticulous planning over many months to integrate computer-based applications with the core telephony platform. Contact Centre functions were often kept centralised to contain costs, and if that platform consisted of multiple PABX systems in a private network, then the time required to integrate…

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Do your Privacy Practices stack up?

How to Handle Privacy Breaches inside your organisation. A privacy breach is somewhat of a worst nightmare for many businesses and their customers. The lack of information when they are first discovered often induces confusion and decision paralysis. Many questions are thrown up, often without clear answers.   What happened? Who as affected? Are we still…

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Customer Science Group and UCA Merger Announcement

CUSTOMER SCIENCE GROUP AND UCA MERGE Customer Science Group and UCA are pleased to announce the merger of our two organisations into a single business under the Customer Science Group. The skill and expertise that UCA bring to the contact centre sector will be a valuable addition to our customer and digital consulting and professional…

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CX Partner Networking Event – November 2021

This week we hosted another networking event for our network of Partners with another great turnout. It was great to reconnect with some new partners too, some of whom we had only meet in online meetings! We thrive on connecting with our networks and it was so great to see many new connections being made.…

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Risks and Issues of the Integration of Privacy in Businesses

PRIVACY – YOUR BUSINESS RISKS, PRIORITIES AND ACTIONS  Over 70% of all Australians consider privacy a major concern in their lives and privacy is widely accepted to be one of the most critical considerations for any business, especially those that handle customer data. There are obvious challenges and risks in managing privacy, in meeting the related legal obligations, and in integrating it all with business operations. Some very public failures of privacy, and businesses, are ongoing discussion points with our peers…

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The Growth Potential of Artificial Intelligence in Healthcare

Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial Intelligence (AI) could be defined simply as the ability of a computer to perform its own reasoning, usually associated with human intelligence. AI technology is rapidly growing more sophisticated, efficient, accurate, faster, and cheaper. AI…

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Digital Workforce and Automation: what do I need to know to get started?

The world of digital transformation, automation and digital workforce has been adopted by all the major players in your sector. Now more than ever companies are looking at how they can work smarter not harder.   Companies have realised that they need to have a digital workforce strategy in place to sustain and grow their business and augment their existing workforce. Across all industries from building and construction to medical, government, transport, aged care and even the local Worker’s club are employing a digital workforce…

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Common Roadblocks in CX Transformation

It’s no great secret that companies with great customer experience are generally more successful and thanks to the increasingly prevalent digital technologies and savvy customers, customer experience is reaching new heights. Despite the fact many businesses are happy to accept the need to improve customer experience, it’s easy to get stuck in a long, drawn-out process of increments, gradually…

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Exploring Digital Transformation & Maturity for a New Business Era

As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and competitive through processes of digital transformation. Broadly speaking, digital transformation refers to the process of integrating technology into all areas of business, including but not limited to, the culture of the organisation and to drive significant change in the business model. This is important at the best of times,…

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Event Recap: How to get your Digital Workforce started

Let’s reinvent the conversation for RPA in your business today. It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation but the conversation and uptake is gathering momentum.  In our latest webinar Customer Science and Customer Service Institute of Australia (CSIA) were joined by business leaders from Hunter Water and…

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The Science of Knowledge Management with Todd Gorsuch

Last month LivePro caught up with our very own Customer Science CEO, Todd Gorsuch, regarded as a thought leader in the diverse world of CX. “My job,” he says, “is about making every Australian’s life a bit better by helping organisations bring their customer and digital experience to life.” he’s what he had to say including his 7…

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Event Recap: Reinventing CX – 3 Industries, 3 Approaches

In a recent meeting of minds, Customer Science and Matchboard were joined by customer experience leaders from Avant Mutual, Rawson Group, and the NSW Department of Customer Service to breakdown their experiences in reinventing Customer Experience. The case studies each reiterated the essentials for a successful, and permanent CX transformation while also providing a unique…

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Reconnecting with our valued Partner network

Earlier this week we hosted a networking event for our Partners, really just an excuse to reconnect over a drink! After almost a year relegated to online meetings it was a great feeling to ‘emerge’ from restrictions to be able to host such an event and reconnect. There were partners from almost 20 organisations in…

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Benefits of RPA: Strategic Plan or Quick Wins?

Benefits of RPA I got asked an interesting question by a client this week that I have not been asked for many years, the question was simply this: “Should I implement intelligent automation as strategic or tactical?” and while it should be an easy question to answer, there is much more to it…  Let me…

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cx trends 2021
Digital trends in CX for 2022: Where to focus your investment

As COVID hit in 2020, we expected to see huge investment in customer-facing digital projects. We know from Forrester that customer service digital interactions were projected to increase by 40% so we were expecting to see big digital investment but tangible results have been few and far between. Rather than focusing on digital improvements, many organisations…

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cx planning 2021
Top CX Trends for 2022

Wondering where to focus your CX efforts this year? What are other companies doing? Read on for an insight into where to focus your efforts this year and reap the rewards. Making your customer service metrics public When you are shopping online do you first check out their ratings and reviews? You’re unlikely to buy…

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Great Place to Work

Customer Science was fortunate to take a seat at the Great Place to Work Conference in Sydney a few weeks ago. For those not yet acquainted with Great Place to Work, it is a global workplace research and consulting firm founded in 1981, and headed up in Australia by Managing Director Zrinka Lovrencic. Core to its philosophy…

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How to leverage RPA as part of your digital transformation

According to the recent Harvey Nash/ KPMG CIO Survey 2020, almost half of all respondents have said that digital transformation has permanently accelerated, and that Customer Experience and Automation are amongst the top 4 priorities when considering adoption or acceleration of technologies and programs.  While PWC and others feel that 45% of all tasks completed…

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Welcome Matthew Green

Matthew has recently emigrated from Europe and brings with him a wealth of expertise from 15 years leading digital transformations with the use of intelligent automation. He’s saved previous clients and employers in excess of $1Billion and we can’t wait to see how he is going to help Australian businesses transform through technology. Matthew joins…

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Who is managing your digital workforce?

At least COVID 19 has given many of us, either desired or enforced, the opportunity to reflect a little more. Perhaps it is the saved commute time or a more relaxed home environment. It has led me to ponder that given the actual and anticipated rapid growth in technologies in the workplace such as Artificial…

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Introducing Virtual CIO

Is your IT service feeling a little stretched lately? With a reasonable percentage of the workforce now working from home for the foreseeable future, this has put pressure on many aspects of running a business. Your IT area has most likely been stretched over the last few months with the impact of remote working. The…

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Taking your customer service to the next level

You have probably heard the catch cry “customer service is critical to your business!”. It is a theme that has been around forever and is such a long-recognised aspect of running an operation effectively that it has become an overdone trope. The list of proven benefits are equally long including differentiation for future business, cost…

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Is SMALL the new beautiful for digital transformation?

Recently McKinsey claimed that 70% of companies expect to accelerate their digital transformation. Certainly, we know some organisations are fortunate enough to be in this situation, but this is not the case for everyone. Many organisations put digital spend on hold in the early days of the pandemic when the situation was a little more…

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Enabling successful working from home

Working from home is not a new concept but certainly working from home on this scale is new and unchartered territory for some organisations. Due to the rapid evolution of the COVID-19 pandemic world-wide, organisations were given merely weeks to prepare for this new normal, which would see many businesses close and others working remotely…

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The way customers use channels is changing

Here at Customer Science, we’re seeing lots of demand for channel strategy right now. Key elements of this are the channels that customers currently use, and the ones we want them to use in the future. One of the big questions to answer though this is ‘where will the change come from?‘ To demonstrate this, we’re…

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Acquisition Announcement

We are delighted to announce that Customer Science and Doll Martin Associates are under common ownership. This adds a 30-year proven track record of data consulting, information, strategy and policy development to your Customer Science services. Doll Martin specialise in DATA consulting services and Customer Science specialise in CUSTOMER consulting services. This unique combination in a tier two consulting firm provides you…

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Customer Thermometer – Simple yet effective

Client: “I don’t know how good or bad my customer’s satisfaction is as I’m finding it hard to get consistent responses to surveys because the survey experience is crappy/too long/too impersonal/too robotic.” Sound familiar? We have recently started implementing a tool for a client called Customer Thermometer for one of their IT helpdesks and it…

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What is a Digital Experience Platform – and do you need one?

Digital Experience Platforms (DXPs) are the latest buzzword in digital transformation. This article from Squiz gives a handy guide to the differences between a traditional Content Management System (CMS) and a DXP. This focuses on meeting increasing customer demand for personalised content, intuitive search and knowing exactly where they are in their journey. [spacer height=”20px”]…

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Contact (Call) Centre Automation Impacting the Future of Work

Forester recently published their Future of Work report for 2019. Foresters’ research paints a vision of exciting times ahead for us with new job types, more interesting and human work and enabling more flexible working models. Of particular interest is call centre automation that includes augmentation of bots, robotic process automation (RPA), predictive analytics and…

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Event Recap: Where to start with Digital Transformation

Earlier this week we welcomed a number of our clients at a workshop focusing on digital transformation. First up, digital transformation does not mean digital only or digital preferred – it’s about designing smart, streamlined services and designed from a customer perspective. Getting started with your digital transformation can be an overwhelming task but it…

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Spotlight: CX Technology

Recently, we have seen organisations shifting their focus from standalone technology implementations to adopting customer experience technology solutions using new approaches and tools to plan their technology transformation and CX roadmap. Here are some of the top trends we are seeing in this market: Embracing the new future of workforce Organisations now have the ability…

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Staff Engagement – Why Should You Care?

Our CEO, Todd Gorsuch was recently invited to speak at LivePro’s Annual Forum on the importance of employee engagement. Did you know that Australia has one of the highest percentages of “not engaged” employees in the world? While employee engagement can often be overlooked, it can drive big changes to your bottom line when improvements are…

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Upcoming Event: Where to start with digital transformation

8:30-10:30AM 8 OCTOBER SYDNEY CBD The digital transformation market is forecasted to reach $1.97 trillion in 2022, but with all this activity and noise, how do you know where to start your own digital journey? This practical workshop will help you understand what digital transformation means to your organisation, identify where you are now and…

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In praise of the humble 1-on-1

Ours is a world of new ideas and constantly changing jargon –TQM, ADKAR, GANT, Scrum, Agile, Kanban, Six Sigma, LEAN, DMAIC, VUCA, auto key hotbots…and that’s just for starters. As we adopt replacement upon replacement of concepts and approaches to solving business, customer and employee needs, one very simple practice remains as important as ever.…

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Customer Experience Transformation – journey or a goal?

Often, we see businesses and leaders thriving to deliver great Customer Experience (CX). Over the last few years, many businesses have made significant investments in numerous channels to enhance customer satisfaction levels and customer retention, thereby improving what these businesses consider performance. These investments we have found block into two groups including “good CX” and…

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Event Recap: Navigating Change as a Leader

Yesterday we hosted a workshop on the topic of Navigating Change as a Leader with some of our valued government and corporate clients and network. We had insightful conversation and experience sharing around the table about the various changes our guests are going through. Some key theme’s emerged: Change is not something that just happens…

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‘Service Australia’ is coming…

Shortly after the election, Scott Morrison announced the launch of Service Australia, a new front end for government services, based on the hugely successful Service NSW model. Customer Science was born out of Service NSW so we are following developments with interest. As well as being part of the success, we also witnessed all the…

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CX Market Update: May 2019

So, what’s on trend right now? There is a new measure in town, ROX –  Return on Experience. It is a hybrid metric that captures the ROI of the existing measurements of CX Customer Experience and Employ Experience, (EX). It is now finding its way to board tables and government. It may be new in…

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Customer Experience Transformation: Can Speed-to-Competency Benefit from Automation?

There is no doubt that accurate and rapid resolution of customer requests is key to the delivery of excellent, cost-effective customer experience. Whilst that excellent, cost-effective customer experience is quite obviously a great outcome for customers, it typically also results in more fulfilled employees, better delivered business objectives and great reputational benefits. Speed-to-competency is often…

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Top Call Centre Issues Caused by Conventional Wisdom

Conventional wisdom in call centre services has sent many services down the rathole of poor performance or inefficiency. Here are a few of my favourites: 1.     High Service Level = Good Service. When we graph customer satisfaction against wait time for individual customers we find each community has a different peak wait time that generates the…

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Collaboration
CX Network & Learn Events

We are excited to let you all know about the launch of our Customer Experience Network & Learn series. These events are to inspire and support our valued community who are striving for better customer experiences across Australia. The events have a balanced ‘ted talk’ event style designed with three speakers, covering: insights from the…

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Internet of Things Practice Launch

The Internet of Things Practice launched at Customer Science today! We welcome Michael Humbert who leads the IoT team. He has just returned from Europe where he spent the last few years implementing succesful IoT solutions and new business models that transformed customer experience. Helping sectors such as retail, healthcare, utilities, customer service, government and many more.…

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businessmen clones
Disrupting Middle Management

By Colin Smith 2017 saw a flood of reports [1] on the impact of robotics, automation and Artificial Intelligence (AI) on jobs. Forecasts agree that almost 50% of today’s jobs could disappear in the next 20 years[2]. Automation has traditionally had the greatest impact on low skilled jobs, and in many industries, this is set…

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Crowd
Neurons.AI Sydney Chapter – March 2018 Meetup

The Sydney Chapter of Neurons.AI kicked off last week with our first meet up at Harts Pub in the Rocks with a great bunch of open minded and intellectual people attending. We’d like to thank our first guest speaker Tristan Sasse, who showcased how AI has helped map and timeline damaging levels of carbon in…

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technology consulting
Customer Science announces Technology Consulting practice

We are excited to announce the launch of a Technology Consulting practice at Customer Science which is lead by the very experienced James O’Donnell. James has vast experience when it comes to business technology needs with over 25 years experience ranging from negotiating and managing outsourcing contracts across Australia, Europe and North America, business transformation…

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CSIA
Introducing CSIA’s Panel of Certified Practitioners

The Customer Service Institute of Australia (CSIA) has just announced their select panel of Certified Practitioners and we couldn’t be happier to be on the panel! We are on hand to support companies in achieving their vision for best-practice customer experience and thrilled to be recognised as a trusted partner for CSIA. Stay tuned for…

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NeuronsAI
Introducing the Neurons.AI Sydney Chapter

We are pleased to be associated with the Sydney Chapter of Neurons.AI and happy to be hosting the first of many meet ups to come! This is a group for anyone interested in Robotics and Artificial Intelligence, how it can be used in business and the benefits it can bring. This group will give you…

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Digital_Launch
Customer Science launches Digital practice

We are excited to announce the addition of Colin Smith to our team and the launch of our Digital practice at Customer Science. Colin brings a wealth of knowledge and expertise across digital, emerging tech and customer experience spanning Europe, Asia and Australia. He has run digital startups, transformed the online presence of SMEs and…

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