Customer Experience Transformation: Can Speed-to-Competency Benefit from Automation?
There is no doubt that accurate and rapid resolution of customer requests is key to the delivery ...
Customer listening is critical for successful customer experience transformation
We thought you would be interested in the learnings from our recently hosted CX Listening Workshop ...
Ignore Your Introverts At The Risk Of Your Customer Experience
Anyone who was working in the early 1980s will tell you how different office environments were ...
Top Call Centre Issues Caused by Conventional Wisdom
Conventional wisdom in call centre services has sent many services down the rathole of poor ...
Welcome Sarah Stavely to the Customer Science team
We are so pleased to welcome Sarah to our team! Sarah has an extensive background and a host of ...
Event Recap: Vanity apps, blockchain tourism & dumb AI: Let’s get real about emerging tech
We had a great turnout for our recent event with attendees from Amazon, IBM Watson, NBN and AMP to ...
