Customer Thermometer – Simple yet effective
Client: “I don’t know how good or bad my customer’s satisfaction is as I’m finding it hard to get ...
Great Place to Work 2019
Customer Science was fortunate to take a seat at the Great Place to Work 2019 Conference in ...
What is a Digital Experience Platform – and do you need one?
Digital Experience Platforms (DXPs) are the latest buzzword in digital transformation. This ...
Contact Centre Automation Impacting the Future of Work
Forester recently published their Future of Work report for 2019. Foresters’ research ...
Premortems: A great way to get on top of genuine risks upfront
I came across a great article recently about ‘premortems’ which highlighted a great technique to ...
Event Recap: Where to start with Digital Transformation
Earlier this week we welcomed a number of our clients at a workshop focusing on digital ...
