Did you miss our Panel Discussion: The impact of COVID-19 on digital transformation
We hosted our webinar on the impact COVID-19 has had on digital transformation last week with an ...
CX Executive Webinar Series: The impact of COVID-19 on digital transformation
As COVID-19 restrictions begin to ease, organisations are assessing the impact on their digital ...
3 steps to prepare your services for the Covid-19 recovery & possible 2nd wave
As we reflect on the challenges of the Covid-19 lockdown we can take a lesson from those ...
Trust is a key challenge with working from home (WFH) contact centres
With trust becoming a more visible issue during WFH for our clients, we thought it worthwhile to ...
Congratulations to NSW Trustee & Guardian for winning international recognition for its customer excellence program
Nothing makes us more proud than when our clients are recognised for their hard work on improving ...
Can Robotic Process Automation help you deliver better customer service experiences?
In this whitepaper from Forrester, Robotic Process Automation (RPA) is shown to improve the ...
