Commercial & NFP

Specialists in commercial and non-for-profit businesses.

Having lead award winning organisations we are deeply experienced practitioners passionate about making a difference with you. We focus our work on you, the priorities of business and NFP and working with the unique approach, communities and services you offer.

What we do

With decades of leading large award wining corporate and NFP businesses and the learnings that come with it, we have a passion for making a difference and working with great people.

Case Studies

Enterprise Change & Training Leader

CX & Service Training Specialist

Datacom Contact Centre Program Management

Contact Centre and Service Strategy Review

Contact Centre and CX Review

Spotlight Contact Centre Review

PCI Pal Australian Office Enablement

Tabcorp CXIaaS – Centralised Reporting

Ventia CXIaaS – Centralised Live Reporting

Hunter Water RPA Services

Automating processes to improve critical water services by reducing manual effort and improving accuracy and satisfaction

Your Industry Practice Team

Andrew Carlton

Practice Director for CX Research, Consulting & Professional Services

Catherine Larroche

Practice Director Contractors & Workforce Augmentation

Jacko Smit

Practice Director Automation

Karina Franke

Karina Franke

Associate Director, Board Support & Business Solutions

Kate Kerr

Senior Consultant

Luke Davies

General Manager

Peter Kostantakis

Practice Director Digital Services

Rob Porter

Practice Director for Contact Centre Technology & Products

Tony Ritchie

Practice Director Business Technology

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