CX & Service Training Specialist

Renting a trainer with specialist training capability helped to bridge a gap.



iCare were rolling out new services across the state and required customer experience training. Customer Science provided a skilled customer service trainer along with training content to support iCare.


  • Training provided to over 200 onsite and service staff
  • New training content created to optimize customer service in line with the iCare brand
  • Completed 1 yr program of training program
  • Transitioned to future training initiatives to support iCare ongoing drive for customer service improvements.

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