CX & Service Training Specialist
Renting a trainer with specialist training capability helped to bridge a gap.
The engagement
The work
iCare were rolling out new services across the state and required customer experience training. Customer Science provided a skilled customer service trainer along with training content to support iCare.
The difference
Results
- Training provided to over 200 onsite and service staff
- New training content created to optimise customer service in line with the iCare brand
- Completed 1 yr program of training program
- Transitioned to future training initiatives to support iCare ongoing drive for customer service improvements.
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