Solution
Business Intelligence
Most organisations have more data than insight, and dashboards nobody opens twice. We help you define the metrics and calculations that matter to your business and build the data model that brings together a common data structure for your business. With this foundation, we can surface the information that matters to you to make decisions.
What we do
Data worth the money you already spent collecting it
We give organisations the strategy, the tools and the support to get value out of their data: better reporting accuracy, teams who can act on what they see, and a culture where that is normal.
Four areas carry most of the work: strategy and advisory roadmaps, data management and optimisation, interactive dashboards and deep-dive reporting, and building BI capability.
How we help
Four services, in the order they usually run
Strategy and advisory
BI maturity assessments, roadmap design and execution, data governance frameworks for integrity and compliance, and establishing BI Centres of Excellence. This is what ties the investment to a strategic outcome instead of an isolated reporting request.
Data management and integration
Data ingestion, cleansing and modelling; integration of real-time and historical sources; migration and re-architecture of legacy platforms; delivery across Power BI, Tableau, Qlik, Looker, Snowflake and more. We are platform-agnostic, so you are not locked into one ecosystem.
Reporting and visualisation
Reports and dashboards designed to be used rather than ignored: role-specific views, drill-downs, trend analysis and scenario modelling, automation of the repetitive reporting, and KPIs linked to the business goals they belong to.
Enablement and data culture
Technology alone does not change how decisions get made. Training and capability uplift, self-service analytics enablement, advice on embedding data-driven practice, and support for AI-enabled and predictive insight.
Proven benefits
What the research says BI is worth
- less decision-making time for organisations using modern BI tools (Gartner)
- up to 60%
- of analysts' time saved by improved data quality (Forrester)
- 20-30%
- more likely to grow revenue above 10% a year, for companies with strong data cultures (MIT Sloan)
- 3x
- improvement in employee productivity where self-service analytics is adopted (IDC)
- up to 80%
External research, not our own measurements. Sources named beside each figure.
Solution benefits
What changes here
Faster insights
Shorter reporting cycles, and decisions that do not wait on them.
Better decisions
Leaders and staff working from trusted numbers they can act on.
Return on investment
Less time spent preparing reports and clearer visibility of costs, so you can assess the return on your BI investment.
Sustainable capability
BI practice and culture embedded, so it holds after we leave.
A selection of our valued clients
What we built, and who for
Migrated and re-architected national reporting platforms, improving accuracy, reliability and service delivery insights.
Unlocked verbatim analysis from Genesys data, providing visibility into customer feedback.
Designed post-call survey dashboards to track CSAT and NPS, improving service delivery insights.
Delivered EPMO and assurance dashboards, aligning portfolio management with strategic outcomes.
Delivered compliance and assurance dashboards, aligning portfolio management with strategic outcomes.
Tell us which report your executives do not trust, and we will tell you why.
Service capabilities
Where BI work tends to land
Contact centre performance reporting
Bring real-time and historical reporting together to understand service performance across channels. Customer Science Insights gives operations teams a live view of contact centre activity.
Project and portfolio management
Project dashboards help leaders review progress against strategic outcomes.
HR and people analytics
Workforce reports help teams understand people measures over time.
Customer experience insights
Connect customer satisfaction (CSAT) and Net Promoter Score (NPS) reporting with verbatim feedback to understand the experiences behind the scores.
Financial and operational performance
Track financial and operational key performance indicators (KPIs) against business goals, with consistent definitions across reports.
Insights
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