With our vision to help Australian organisations services be globally competitive, we have built offerings focused on services transformation.
the theory that
government can
deliver great
customer service
back on their feet
10x faster while
saving millions of
tax payers money
moments for humans
Customer Science, bringing your Customer Experience vision to life.
Our Service Guarantee
Improved Customer Satisfaction
Customer centred service design to create better customer experiences that lead to customer satisfaction, customer retention, recommendations and repurchases.
Business Objective Impact
Our service focuses on your business objectives and brand to materially impact the organisations vision and targets.
Financial Return
Rapid return on your investment in our services. We deliver more capacity, lower cost to serve, lower cost for the customer and/or revenue growth.
Sustainable Improvements
With templates, tools and coaching we provide the necessary toolkit to handover sustained customer experience improvements.
What Services Customer Science Offer
What makes Customer Science unique is its practitioner approach to operationalise a customer service vision. We have close relationships with our clients and together we co-design and build their future service offerings. With our decades of experience leading customer service teams, processes and technology offerings we bring a unique blend that avoids risks and accelerates your vision. Key tenants of our solutions include:
Practitioners
All people working with you are people how have had decades of experience. They have been through the pain so you don’t have to.
Risk reduction
With proven methodologies and experience.
Efficiency
Pragmatic approach to ensure only those resources and technology needed are engaged.
Quality and Accuracy
Utilising award winning and industry recognised best practices.
Communications
Dedicated account manager and regular governance that reviews and takes action on project deliverable and objectives.
Great sustainable customer services
With coaching and methodologies provided so your team have the necessary skills and support to maintain & continuously improve services.
Our services listed below are focused on getting outcomes. Our practitioners are able to help you understand your current customer journey, storyboard and blueprint future services before designing a target operating model. We understand not everyone has the skills at hand to execute the design so rent ours or recruit through us to ensure your vision is delivered. With our customer experience technology we bridge the gap between business aligned customer needs and technology so pragmatic results driven selection and application of CX technology can be assured. While our Technology Consulting practice is able to provide your IT department design, governance and vendor support, removing what can be significant challenges. Together this suite of offerings provides a holistic approach to transforming your customers experience and includes:
CX Consulting and Professional Services
Customer Journey Mapping, Service design and Service transformation implementation.
CX Contracting and Recruitment
Providing you the right CX & project skills when you don’t have capacity or capabilities in house.
CX Technology
Knowledge Management | CRM | Omni-Channel | Service L&D | Robotic Process Automation (RPA) | Internet of Things (IoT) | Analytics and AI | Chatbots and Avatars | Workforce Management | Quality Assurance | Customer Satisfaction Surveys | And more
Digital Transformation
Digital strategy, design and implementation.
Technology Consulting and Professional Services
Unique blend of deeply experienced CIO’s, Program managers and Outsource Vendor leaders together we help improve, recover or in source IT Outsourcing and provide in house technology departments consulting services.
What Other Say About Customer Science
We are humbled by our clients and partners taking the time to give us a 5 star rating on Google. Here are a few of their comments.
Million Customers Benefited
Million in Saved & Created Revenue
Thousand Businesses Benefited
Core Clients
Our Credibility
Since starting business in 2014 we have made good ground on our service guarantee.
0%
Customer Satisfaction Levels
0%
Return on Investment <6 months
0%
Clients objectives met on all project to date.
0%
Sustainability delivered
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
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Contact Information
+61 2 9160 7760
Operational Hours:
9am - 5pm Monday to Friday
9am - 5pm Monday to Friday