Collaboratively delivering tangible results.
Our clients come from diverse industries across the private, public and not-for-profit sectors. We work with our clients to tailor a solution to their business needs and strategic goals. Our projects deliver sustainable benefits to customers and the business with a rapid return on investment.
Design and build contact centres and integrate new NSW
Government agencies and services into the digital, contact and service centre services while automating processes.
>98% customer satisfaction levels
significant productivity gains
leading to increased revenue
agencies met their customer
service business objectives
services integrated across
communications, customer service and accounts
Service strategy, service design,
deployment & embedding of services. Continuous improvement & QA
programs applied. New technologies and processes that integrate services
customer and stakeholder satisfaction levels > 90%
centralised administration & quality
assurance that reduced errors and
90% reduction of stakeholder
complaints, increased productivity of specialists and reduced WHS incidents
Integrated service between five
Built a business case to understand the impact of offshoring back office
processing and customer services. Implemented the business case to realise its benefits.
service improvements made during
transition while customer satisfaction was maintained
over $5m per annum saving with
business case realising an overall $20m cost saving
reduced costs and services led stronger market competitiveness
integration of service between all
business units in Canon and outsourcers
With the national health funding program changing we designed and project managed the deployment of a centralised customer service for home care services.
customer satisfaction measured and improved
savings are hundreds of thousands in lost productivity.
brand experience delivered consistently to customers
increased customer satisfaction with service
services crossed scheduling, health professionals, customers and administration teams
Planned and delivered a mobile app to increase sales success rates. Subsequently providing training and processes to further increase sales success rates.
responsiveness to requests improved increasing customer satisfaction
With lead conversion doubling revenue increased.
measurable sales performance
increased conversion of sales leads.
processes embedded in a mobile application
integration of the solution across marketing, sales and business units
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.