Collaboratively delivering tangible results
Our clients come from diverse industries across the private, public and not-for-profit sectors. We work with our clients to tailor a solution to their business needs and strategic goals. Our projects deliver sustainable benefits to customers and the business with a rapid return on investment.
Diverse range of clients
End customers benefited
Business case funding approved
- months ROI
Rapid return on investment
+ customer satisfaction
Proven customer benefit
>98% customer satisfaction levels
Significant productivity gains leading to increased revenue
Agencies met their customer service business objectives
Services integrated across business including communications, customer service and accounts
Service strategy, service design, deployment & embedding of services. Continuous improvement & QA programs applied. New technologies and processes that integrate services implemented.
Customer and stakeholder satisfaction levels > 90%
Centralised administration & quality assurance that reduced errors and service effort
90% reduction of stakeholder complaints, increased productivity of specialists and reduced WHS incidents
Integrated service between five business units
Built a business case to understand the impact of offshoring back office processing and customer services. Implemented the business case to realise its benefits.
Service improvements made during transition while customer satisfaction was maintained
Over $5m per annum saving with business case realising an overall $20m cost saving
Reduced costs and services led stronger market competitiveness
Integration of service between all business units in Canon and out-sourcers
With the national health funding program changing we designed and project managed the deployment of a centralised customer service for home care services.
Customer satisfaction measured and improved
Savings are hundreds of thousands in lost productivity
Brand experience delivered consistently to customers increased customer satisfaction with service
Services crossed scheduling, health professionals, customers and administration teams
Planned and delivered a mobile app to increase sales success rates. Subsequently providing training and processes to further increase sales success rates.
Responsiveness to requests improved increasing .customer satisfaction
With lead conversion doubling revenue increased
Measurable sales performance
increased conversion of sales leads
processes embedded in a mobile application
Integration of the solution across marketing, sales and business units