Our clients

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Collaboratively delivering tangible results

Our clients come from diverse industries across the private, public and not-for-profit sectors.  We work with our clients to tailor a solution to their business needs and strategic goals. Our projects deliver sustainable benefits to customers and the business with a rapid return on investment.

 

est.

2014

Proven Experience

180

+ Clients

Diverse range of clients

30

+ million

End customers benefited

10

+ Billion

Business case funding approved

6

- months ROI

Rapid return on investment

95

+ customer satisfaction

Proven customer benefit

Design and build contact centres and integrate new NSW Government agencies and services into the digital, contact and service centre services while automating processes.

Customer:
>98% customer satisfaction levels

Financial:
Significant productivity gains leading to increased revenue

Business:
Agencies met their customer service business objectives

People:
Services integrated across business including communications, customer service and accounts

Service strategy, service design, deployment & embedding of services. Continuous improvement & QA programs applied. New technologies and processes that integrate services implemented.

 

Customer:
Customer and stakeholder satisfaction levels > 90%

Financial:
Centralised administration & quality assurance that reduced errors and service effort

Business:
90% reduction of stakeholder complaints, increased productivity of specialists and reduced WHS incidents

People:
Integrated service between five business units

Built a business case to understand the impact of offshoring back office processing and customer services. Implemented the business case to realise its benefits.

Customer:
Service improvements made during transition while customer satisfaction was maintained

Financial:
Over $5m per annum saving with business case realising an overall $20m cost saving

Business:
Reduced costs and services led stronger market competitiveness

People:
Integration of service between all business units in Canon and out-sourcers

With the national health funding program changing we designed and project managed the deployment of a centralised customer service for home care services.

Customer:
Customer satisfaction measured and improved

Financial:
Savings are hundreds of thousands in lost productivity

Business:
Brand experience delivered consistently to customers increased customer satisfaction with service

People:
Services crossed scheduling, health professionals, customers and administration teams

Planned and delivered a mobile app to increase sales success rates. Subsequently providing training and processes to further increase sales success rates.

Customer:
Responsiveness to requests improved increasing .customer satisfaction

Financial:
With lead conversion doubling revenue increased

Business:
Measurable sales performance
increased conversion of sales leads
processes embedded in a mobile application

People:
Integration of the solution across marketing, sales and business units