Our Clients
Collaboratively delivering tangible results.
Our clients come from diverse industries across the private, public and not-for-profit sectors. We work with our clients to tailor a solution to their business needs and strategic goals. Our projects deliver sustainable benefits to customers and the business with a rapid return on investment.
Design and build contact centres and integrate new NSW
Government agencies and services into the digital, contact and service centre services while automating processes.
Customer:
>98% customer satisfaction levels
Financial:
significant productivity gains
leading to increased revenue
Business:
agencies met their customer
service business objectives
People:
services integrated across
business including
communications, customer service and accounts
Service strategy, service design,
deployment & embedding of services. Continuous improvement & QA
programs applied. New technologies and processes that integrate services
implemented.
Customer:
customer and stakeholder satisfaction levels > 90%
Financial:
centralised administration & quality
assurance that reduced errors and
service effort
Business:
90% reduction of stakeholder
complaints, increased productivity of specialists and reduced WHS incidents
People:
Integrated service between five
business units
Built a business case to understand the impact of offshoring back office
processing and customer services. Implemented the business case to realise its benefits.
Customer:
service improvements made during
transition while customer satisfaction was maintained
Financial:
over $5m per annum saving with
business case realising an overall $20m cost saving
Business:
reduced costs and services led stronger market competitiveness
People:
integration of service between all
business units in Canon and outsourcers
With the national health funding program changing we designed and project managed the deployment of a centralised customer service for home care services.
Customer:
customer satisfaction measured and improved
Financial:
savings are hundreds of thousands in lost productivity.
Business:
brand experience delivered consistently to customers
increased customer satisfaction with service
People:
services crossed scheduling, health professionals, customers and administration teams
Planned and delivered a mobile app to increase sales success rates. Subsequently providing training and processes to further increase sales success rates.
Customer:
responsiveness to requests improved increasing customer satisfaction
Financial:
With lead conversion doubling revenue increased.
Business:
measurable sales performance
increased conversion of sales leads.
processes embedded in a mobile application
People:
integration of the solution across marketing, sales and business units
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.