Proof
Our clients
Government, health, aged care, utilities, banks, insurers and not-for-profits. Our clients come from every sector, and the work is judged by the same measure everywhere: did the service get better, and did it stay better.
Track record
Collaboratively delivering tangible results
- Client organisations since 2014
- 300+
- End customers served by the services we have helped shape
- 760m+
- Business case funding approved
- $18b+
How clients rate us
What clients say when we ask
- Clients positive about their satisfaction, against an Australian reference of 74%
- 100%
- Net promoter score, against a consulting and agency median of 59
- +72
- Average client satisfaction, against an Australian professional services reference of 8.1
- 9.69/10
From our FY2025–26 client survey: 32 responses, 25 of which answered the recommendation question. Benchmarks are the closest public equivalents: Qualtrics XM Institute for satisfaction, Survicate and SurveyMonkey for net promoter score.
Who we work with
Organisations we work with
Selected work
Customer experience and operations
Australian Taxation Office – A More Approachable Approach
Simplifying complex tax communication to build trust and clarity.
Read the case study ↗
Telstra – Connecting with Words
Helping a telco improve customer engagement through clear, human communication.
Read the case study ↗
BUPA - How Positive Writing Saved Them $2 Million
Clear, empathetic communication reduced call volumes and saved costs.
Read the case study ↗
NAB – Giving a Bank Its Voice
Updating a financial institution’s communications to reflect modern customer needs.
Read the case study ↗
Medibank – Making Things Better
Transforming healthcare communication to make insurance simpler.
Read the case study ↗
QBE Insurance Provider – Turning Accidents into Positive Experiences
Re-framing claims communication to support customers during difficult times.
Read the case study ↗Selected work
AI, automation and technology
St Vincent's Health - Automated Statement Reconciliation
Background St Vincent’s Health Australia (SVHA) manages a network of 2 public hospitals, 10 private hospitals and 24 aged care communities across the…
Read the case study ↗St Vincent's Health - Automated Rostering
Clinical staff were losing hours to rostering admin. Automation turned that admin time into patient-facing time.
Read the case study ↗
Hunter Water
Manual effort was slowing critical water services. UiPath digital workers improved accuracy and customer satisfaction and returned the equivalent of $300,000 in staff time in the first two years.
Read the case study ↗
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Read the case study ↗
LegalStream Automation Platform (RPA) Migration
Mortgage application processing needed to scale without licensing costs scaling with it. New automated processes did both.
Read the case study ↗
TSA Group - Automation Readiness Assessment
Customer Science completed a review using our proven Process Discovery and Automation Readiness Assessment methodology
Read the case study ↗Selected work
Management consulting and business intelligence
The Treasury - Policy Benefit Realisation
Helping Treasury policies create value for all Australians.
Read the case study ↗
ATO Benefit Realisation, Portfolio Management & Governance
Ten years building the ATO's own capability in benefits realisation, portfolio management and value governance.
Read the case study ↗
eHealth - Digital Investment Benefit Realisation
Helping eHealth to deliver benefits from digital investments improving the health and wellness of NSW Communities.
Read the case study ↗
ACCC- Digital Transformation Benefits
Helping ACCC deliver on the benefits of digital transformation to improve competition and trade.
Read the case study ↗
MYOB boosts contact centre insight with new analytics
Providing real understanding of the business with Customer Science Insights
Read the case study ↗
Tabcorp CXIaaS - Centralised Reporting
Tabcorp use CXIaaS to get centralised real time reporting to make sure it has the contact centre operation ready for a big event and win.
Read the case study ↗Selected work
People and workforce
Enterprise Change & Training Leader
Using our specialist elastic workforce to bring skills key to a significant tender response.
Read the case study ↗
CX & Service Training Specialist
Renting a trainer with specialist training capability helped to bridge a gap.
Read the case study ↗
Datacom Contact Centre Program Management
Industry best skills for contact centre tendering and implementation use to deliver.
Read the case study ↗
ServiceNSW Contractor Augmented Workforce
We provided contact centre design, agent onboarding and sales capabilities to transition IP to Service NSW and deliver lasting results to the NSW community.
Read the case study ↗