Working with us
Partners
We partner where it gets you a better outcome: with the industry bodies that set the standard, and with the technology vendors whose platforms we implement.
Why we partner
There is no reason to build what the best already make
Industry leadership
Lifting the customer and digital industries lifts performance for everyone, so we judge awards, sit on committees and teach.
Expertise
With more than thirty specialist contractors and thirty partner companies, you get proven practitioners rather than whoever is available.
Implementation
Our partners have proven capability implementing and running solutions. We bring the design, governance and the client's side of the table.
Technology
Partnerships give us deep knowledge of the market, the products and their roadmaps. That is how we stay vendor-aware without being vendor-led.
Industry partners
The bodies that set the standard for service in Australia
Auscontact
Active committee members working for better contact centre service for all Australians, through advice, training, events and judging.
Ageing Australia
The national industry association for aged care providers. We share its vision to enhance the wellbeing of older Australians through better services.
COPC
The international certification body for contact centre and service operations. We bring COPC expertise to reviews and operating model design.
Customer Service Institute of Australia
We are CSIA Certified Practitioners and judges of the annual awards, which keeps us current with what leading Australian service organisations are doing.
Australian Institute of Digital Health
Australia's peak body for digital health leaders and practitioners. We are active members and take part in its annual events.
Matchboard
Independently connects organisations with proven service partners. A long partnership that has helped our clients find the right providers.
Technology partners
Contact centre and customer engagement platforms
Automation partners
Automation platforms we implement
We are independent. We will tell you which of these fits your estate, your people and your budget, and we will say so if none of them do.
UiPath
Enterprise automation platform combining RPA with AI, process mining, task mining and document understanding. A leader in the Gartner Magic Quadrant, Forrester Wave and Everest PEAK Matrix for RPA.
Microsoft Power Platform
Power Automate, Power Apps, Power BI and AI Builder. The natural choice for organisations already on Microsoft 365 and Azure, with generative AI through Azure OpenAI.
SS&C Blue Prism
A digital workforce platform with a low-code design studio, a broad connector library and strong governance. A leader in the major RPA analyst reports.