To effectively help you and your organisation bring to life your customer and digital vision requires a diverse set of capabilities. Capabilities of practitioners who have deep industry experience and focus on using their area of speciality to deliver sustainable outcomes. Our capabilities include general consulting, data and information protection, digital health and management and business analytics to name a few.
We share common methodologies, values and devotion to making a difference. We operate as one to give you the right mix of capabilities to deliver on your customer and digital vision.
Each sub-brand has been built from the ground up, by passionate practitioners with care for their craft and how it makes a difference to you. Through the acquisition of specific talent or companies our Group has a broad team of experts and capabilities.
Customer Experience & Services Operations
Provides Service and Customer Experience consulting, professional services, research, people augmentation or contracting as well as technology solutions.
With specialist capability in all channels, operationalising and outsourcing services.
Information Protection & Management, Traditional Consulting & Digital Health
Provides data, information management and protection, and the support of traditional project and business consulting services.
Specialising in Health and Care we provide clinical expertise, digital health and industry-specific technology services.
Servicing Federal and State Governments for over 40 years, we have written approved business cases for projects valued at billions of dollars, led some of the most important system design work in the Government like the NSW police COPS system or policy and strategy to apply the Single Digital Patient Health record. Doll Martin Associates’ work underpins many of the citizen solutions we all use today.
Contact Centre Technology and Business Intelligence
Provides solution architecture and products for contact centre and service technology. Helping with requirements, procurement, implementation and managing the value of your service technology platform.
UCA has developed products to meet gaps in the market including Dashboard BI technology & Single Desktop.
Contact Centre Rapid Deployment
Provides the ability to deploy a contact centre in days. It includes a pre-built technology and process platform along with access to people and premises. This is perfect for rapidly scaling your in-house centre, preparing for outsourcing or running a lab environment to test your contact centre vision.