Our Privacy Commitment
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we collect may include:
Your name, workplace and position
Your contact information
Information about enquiries that you may make with us
Where possible, we will collect your personal information directly from you. This may be in person, on the telephone (for example, if you contact our office), or online (for example, if you email an enquiry to us).
Why Do We Collect Your Personal Information
We may collect your personal information for a number of purposes, including:
Assistance – to provide you with requested information and services
Marketing – to communicate with you about future related or new services
Sensitive information, as defined by the Privacy Act, includes your racial or ethnic origin; political opinions; membership of a political association; religious beliefs; philosophical beliefs; membership of a trade union or professional association; sexual orientation; genetic information; or biometric information.
We do not currently collect any sensitive information.
What Happens If You Don’t Provide All This Information?
If you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information you desire.
When you access our website, we may use software embedded in our website or small data files (cookies) on your computer to collect limited information about which pages you view and related information. A cookie does not identify you personally, but it may identify your computer.
Other than for statistical purposes no attempt will be made to identify your visit.
Disclosure of Your Personal Information
We do not disclose your personal information with any third party unless required by law.
Cross-Border Disclosures of Your Personal Information
Access and Correction
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. You just need to identify, as clearly as possible, the type of information requested. We will deal with your request within 30 days and reasonable access requests will be free of charge.
Privacy laws may require us to not grant access in certain circumstances, such as where access would pose a serious threat to the life, safety or health of any individual, or access would have an unreasonable impact on the privacy of other individuals.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision and your options for making a complaint.
You may also ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections. We also take reasonable steps to correct personal information we hold if it becomes inaccurate or out-of-date. Generally, we will hold data for a minimum period of 7 years.
If you require access to, or wish to update, your personal information please contact us.
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a protected database. Backups of electronic information are stored offsite, and hard copy information is secured to prevent unauthorised entry.
If you have any queries, complaints or you would like access to your own records, please contact Customer Science at:
Application of This Policy
This Policy applies to all of your dealings and communications with Customer Science.
This Policy was last updated on: 01/06/2020