Access and Correction

We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. You just need to identify, as clearly as possible, the type of information requested. We will deal with your request within 30 days and reasonable access requests will be free of charge.

Privacy laws may require us to not grant access in certain circumstances, such as where access would pose a serious threat to the life, safety or health of any individual, or access would have an unreasonable impact on the privacy of other individuals.

If we refuse to grant you access to your personal information, we will provide you with reasons for that decision and your options for making a complaint.

You may also ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections. We also take reasonable steps to correct personal information we hold if it becomes inaccurate or out-of-date. Generally, we will hold data for a minimum period of 7 years.

If you require access to, or wish to update, your personal information please contact us.