Connectors

Data connectors to collect, transform and provide access to your services data

Product overview

Connectors extract and transform data from your telephony and services technology data in a centralised database so you can connect your favourite Business Intelligence (BI) Platform. Uniquely providing data from Amazon, Genesys, AWS, Twillio and other telephony platforms. From our database you will have an easy connection to your BI platform of choice, typically our clients use Power BI, Excel, Tableau, Grafana or an existing database.

CXIaaS-UserQueueInt-DB

CXIaaS-UserPresence-DB

CXIaaS-Real-time-DB

CXIaaS-QueueHistory-DB

CXIaaS-QueueAudit-DB

CXIaaS-Evalutions-DB

PowerBI-Wrapup-DB-1-e1636688944917

PowerBI-User-Presence-Routing-DB-1-e1636689000109

Power-BI-User-Interactions-DB-1-e1636689013421

PowerBI-Queue-Interactions-DB-1-e1636689027851

PowerBI-Presence-DB-1-e1636688909904

PowerBI-Non-CC-Data-DB-1-e1636688879374

PowerBI-Evaluations-DB-1-e1636688974304

PowerBI-Call-Responsiveness-DB-1-e1636688922162

PowerBI-Call-Patterns-DB-1-e1636688988355

PowerBI-Agent-Details-DB-1-e1636688866739

cxvizz4

cxvizz3

cxvizz1

amcon_pbi

amcon_grafana2

amcon_grafana

Product benefits

The differentiators of our connectors are critical to the contact centre to act on customer and team needs in a timely way.

Real time data

A lean technology that is able to rapidly collect, transform, store in a database and present data in near real-time (1-3 seconds).

Centralised data

Connect to over 130 connectors including specialised connectors for Genesys, Avaya, AWS and more.

Easy & accurate

Transformation of data to a data dictionary and industry standards allows you to ensure your data is accurate and consistent between systems.

Accessible

Able to link company BI Tools via the connectors to provide rich and detailed reporting and analysis in the corporate tools.

Quick Start

Project management, technical and change services starter pack to install, configure and train the solution.

Professional Services

Professional services to tailor the solution such as customised dashboards or specific configuration needs.

Development

Local developers ready to build new connectors or specialist product solutions.

Support

CXIaaS users have access to our knowledge base and local support team to manage any software faults.

Clients

A selection of our clients who enjoy
the real time insights we provide to
deliver world leading services.

Case Studies

Tabcorp CXIaaS – Centralised Reporting

Ventia CXIaaS – Centralised Live Reporting

Your Product Leaders

Rob Porter

Practice Director for Contact Centre Technology & Products

Matt_Johansson

Matt Johansson

Senior Consultant Contact Centre Technology

Andrew Goodwin

CIO Senior Technology Consultant AI Consulting Lead

Meet the Experts and Team

Talk to an expert