Matt Johansson

Matt is an outcome-driven, technical lead with a passion for utilising technology to assist in delivering exceptional customer experience.

He is a critical thinking, approachable and skilled professional with 5+ years of experience in managing enterprise deliveries to lead to streamlined service deliveries. Joining Customer Science Group from the Higher Education Industry, he brings a wealth of knowledge and experience in best practices within customer experience, contact centres and analytics.

Matt holds a strong passion for helping organisations lead change utilising the 3 pillars of change management: people, process and technology. Matt believes projects led with these pillars in mind lead to long term success and clear ROI.