Solution
Digital Health & Care
We work with State and Federal agencies to improve patient solutions and experiences for all Australians. Our practitioners have delivered policy advice to Federal Government, solution implementation and review services, and understand the language, stakeholders and needs the health and care sector needs to get a relevant outcome.

What we do
Digital health and care services
We are specialists in providing digital health and care services. Our practitioners have delivered policy advice to Federal Government, solution implementation and review services. We understand the language, stakeholders and needs the health and care sector needs to get a relevant outcome.
We work across policy and strategy, health informatics, digital health, advisory and consulting, service and program design, and gateway and project reviews.
We serve health, aged care, disability and allied health.
More care is now delivered at home and virtually, from acute care at home to virtual support in aged care. Read how that changes the patient journey on our Health & Care page.
Our approach
What we bring to a health and care project
Community benefit
- Our CX heritage means we consider your community in every solution and service
- We use human-centred thinking and work with diverse stakeholders to deliver benefits to all of them
Business objective impact
- Our services focus on your business objectives and brand, so they materially move your organisation's vision and targets
Industry practitioners
- Experts with over 20 years leading services in your industry
- Internal models for managing the sensitivity of the content and work we deliver
Sustainable improvements
- Templates, tools and coaching that hand you the toolkit for improvements that last
- We stay connected after delivery, because our work is often an input to a future benefit
Our approach
Research, design, build, implement and enable, measure, then research again
Our services
Strategy and policy
An organisation's strategies and policies encapsulate the how, what, when and why of the business. Strategies and policies that are realistic, current and understandable determine an organisation's direction and growth.
Strategic planning is essential to developing operational systems that hold quality information to meet business needs.
As the old maxim goes, those that fail to plan, plan to fail.
Governance and performance
Where strategy and policy guide the work, achieving the outcomes you want depends on good business performance and strong governance.
Improved business performance comes from a clear understanding of your business's goals, risks and strategies. Performance and benefit measurement is the mechanism that tells you whether your corporate direction and strategy are working.
Knowing what to measure, how to measure it and how to report it is what leads to effective benefit and performance realisation.
Information and privacy
In this era of rapidly expanding data reserves, most organisations struggle to use their information effectively.
Without effective information management, strong data quality and objective-based analytics programs, it becomes harder to respond to competitive or government pressures to improve customer service, increase agility or optimise operations.
Transformation and change
Businesses evolve and change to meet competing priorities of time, resources, expectations and funds.
We work with you to deliver transformation by structuring problems and issues as manageable components. By analysing your business requirements, we prepare and manage the best approach to meaningful, sustainable change, delivered to suit your business needs, environment and risk appetite.
The work
Case studies
NSW clinical documentation digitisation strategy
A strategic review of scanning into the eMR was needed to support eHealth’s strategy towards an integrated paper-lite clinical information system
Read the case study ↗Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Read the case study ↗
Government Health Data Integrity
Improved the collection of nationwide performance data and reporting.
Read the case study ↗
Performed an independent review of hospital procedures for NSW Health
Provided independent assurance to the Ministry of policy compliance, and made recommendations for continuing monitoring and improvement of practices in delivery of the services.
Read the case study ↗
Aged Care Sector
Reducing risk of medication errors and identifying how the National Electronic Health Records could bring better outcomes to those needing aged care.
Read the case study ↗HamondCare Dementia Service
How human centred design was used to help Australians impacted by Dementia.
Read the case study ↗Live Better Centralised Service Optimisation
Using a Service Review and Process Improvement of the LiveBetter centralised contact point to deliver better community services.
Read the case study ↗Insights
Related insights
Health Data Security Standards: Protecting Patient Info
Health data security standards protect patient information by combining privacy law, security controls, breach response, access governance, and…
Read the article ↗Protecting Patient Data: Cybersecurity Essentials for Health Providers
Patient data protection in healthcare depends on a small set of consistently executed controls: strong identity security, rapid patching, resilient…
Read the article ↗EMR Optimisation: Getting Value Beyond the Implementation
EMR optimisation means moving from “system installed” to “system improves care”. It focuses on usability, workflow fit, data quality, interoperability…
Read the article ↗Bridging the Gap Between Clinicians and Technologists: The Role of Health Informatics
Health informatics bridges clinicians and technologists by turning clinical intent into safe, usable, interoperable digital health systems. It does this…
Read the article ↗The National Digital Health Strategy: What It Means for Private Providers
Private providers should treat Australia’s National Digital Health Strategy as a practical operating mandate, not a policy document. It raises…
Read the article ↗The Future of Remote Patient Monitoring in Chronic Disease Management
Remote patient monitoring is moving from pilot programs to mainstream chronic disease management. The next phase will be defined by clinical workflow…
Read the article ↗The Australian Aged Care Data Landscape: Gaps and Opportunities
Aged care outcomes increasingly depend on data that is complete, timely, and shareable across providers and settings. Australia has strengthened direction…
Read the article ↗Designing Virtual Care Models: Lessons from the Australian Health System
Virtual care works when it is designed as a service model, not a video call. Australian experience shows that safety and scale come from clear clinical…
Read the article ↗Digital Readiness for the New Aged Care Act: A Provider's Guide
Digital readiness under the New Aged Care Act is a compliance and care quality requirement, not an IT project. Providers need reliable identity and…
Read the article ↗

