Solution
Business Technology
Our team has delivered technology projects, large and small, across the public and private sector. Tell us what isn't working and we'll help you work out what to do about it.
What we do
Technology projects, large and small, public and private sector
Our team has delivered technology projects, large and small, across the public and private sector. Tell us what isn't working and we'll help you work out what to do about it.
Our services
Technology services built around your situation
Insourcing
We help you define the right way to bring services back in-house after an outsourcing arrangement has been in place.
Outsource recovery
Assessment, advisory services, collaborative design, implementation and management to recover an outsourcing arrangement for technology services that isn't performing.
Outsource readiness
We line up both the business and the outsourcer for success before outsourcing starts, with tools and processes to design, govern and embed the new services.
Technology strategy and transformation
We build a technology roadmap from your business strategy, market trends and customer needs, so it supports where the business is actually going.
Technology services
Business requirements, scorecard reporting, procurement, design, project management, change management and vendor management.
Virtual CIO
We help you align IT and the business, and work with the CEO to put an effective IT strategy in place.
What clients say
The work, in a client's words
“Customer Science delivered a tremendous customer-centred design process and project management for our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!”
Scott Graham, Yellow Brick Road
Following the completion of the Customer Service project with us, INX Software were a finalist in the CSIA Customer Service Project of the Year - Service Transformation category. Congratulations!
Solution benefits
What better technology delivers
Improved customer satisfaction
Customer-centred service design creates better customer experiences, which leads to customer satisfaction, retention, recommendations and repurchases.
Business objective impact
Our services focus on your business objectives and brand, and the impact on the organisation's vision and targets.
Financial return
A rapid return on your investment in our services: more capacity, lower cost to serve, lower cost for the customer, or revenue growth.
Sustainable improvements
Templates, tools and coaching give your team what it needs to sustain the customer experience improvements after we leave.
The work
What this has looked like
NSW clinical documentation digitisation strategy
A strategic review of scanning into the eMR was needed to support eHealth’s strategy towards an integrated paper-lite clinical information system
Read the case study ↗
Hunter Water
Manual effort was slowing critical water services. UiPath digital workers improved accuracy and customer satisfaction and returned the equivalent of $300,000 in staff time in the first two years.
Read the case study ↗
Aged Care Sector
Reducing risk of medication errors and identifying how the National Electronic Health Records could bring better outcomes to those needing aged care.
Read the case study ↗Insights
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