Hunter Water
Digital workforce deployed to help save water
Project
Hunter Water’s mission is to have the Hunter region love water and save water. Hunter Water had a number of processes that were basic and taking up staff time when there was more pressing work to be done to realise their mission. With a failed robotic process automation project and a digital workforce not in action, confidence was low that a viable solution was available. They turned to their CX Partner for help, Customer Science.
Results
The solution automated manual processes across multiple systems and managed cases across diverse stakeholders. This improved the speed to process incidents and deliver resolutions to water issues. It improved accuracy, resource utilisation, and efficiency and allowed contracted SLA’s to always be met. Doug Lucas, the Program Manager of Customer Strategy, “I am impressed with how quickly a bot solution can be developed. It’s so good to work with experienced professionals who are so responsive to our business needs!”
