What we do
We deploy contact (call) centre services within hours. You can rest assured your contact centre service is safe from volume spikes and external threats. Our team specialise in designing, configuring and managing:
- contingency plans
- rapidly deploying surge contact centres
- work-from-home contact centres
- Work-from-home technology platform contact centres
Our solutions include ready skilled people, supported by operational excellence and enabled by technology while maintaining your data privacy and security. We help to manage risk during emergencies.
Rapid deployment of services provides the following offerings:
How we work
You have control over the implementation of your rapid deployment services. At any time you can stop or tailor the service you are designing to ensure the solution is efficient and relevant for you.
We will maintain a resource pool, test processes and technology regularly to ensure the service is ready to ramp up.
When triggered, your centre will be running with quality assurance processes to ensure accuracy with governance and reporting to ensure you are able to make informed decisions.
Ramping down the service will allow the evaluation of learnings so the service continuously improves.
You have a guaranteed rapid response to scale your service. Using our approach above we can configure a service that allows you to scale your service within hours. With the first team members logging on to handle enquiries we scale consistently over twenty-four hours. Part of our plan includes the important step of ramping down effectively while collecting the lessons learned to improve services in the future.
Your Solution Leader
Doug den Mulder
Manager Projects & Development Automation
Practice Director Automation
Senior Consultant Contact Centre Technology
Practice Director for Contact Centre Technology & Products