Upcoming Events
Dashboard Design Webinar
Date: 28th May 2026
Venue: Virtual – Teams Webinar
Time: 11am – 12pm (AEDT) Sydney
Format: Presentation from our BI specialists Sara Tai & Phong Bui.
Your dashboards aren’t failing because of bad data… they’re failing because they don’t drive decisions.
livepro x Customer Science Webinar
Date: 9th June 2026
Venue: Virtual – Teams Webinar
Time: 12pm – 1pm (AEDT) Sydney
Format: Interactive session hosted by Chris Borg (Partner Manager, Customer Science), Chris Duncan (Senior Account Manager, livepro) & Andrew Goodwin (CIO, Customer Science).
Most organisations investing in AI for customer service have never properly assessed the quality of the knowledge it relies on.
Join livepro and Customer Science as we explore why that gap exists, how it has remained hidden and why AI is now exposing it.
Privacy Risk Webinar
Date: 16th June 2026
Venue: Virtual – Teams Webinar
Time: 12pm – 1pm (AEDT) Sydney
Format: Presentation from our privacy specialists Darius Vitlin & Rob Turner, MC Sally Mainsbridge.
Many organisations have policies, training and privacy clauses in place, but still lack a practical view of where privacy risk is building across day-to-day operations.
In this 45-minute lunch and learn session, we will explore where privacy risk commonly hides, how it builds through ordinary business activity, and the moments when a Privacy Risk Review becomes essential.
Human-Centred Design Intro Course
Date: 28 June 2026
Venue:Virtual – Teams Training
Duration: Half Day
Format: Presentation of IP, client lead case study and open discussion.
Our Intro to Human-Centred Design (HCD) Course gives you the mindset, tools, and frameworks to create seamless, high-impact experiences.
Whether you’re refining a service, designing a product or improving a backend process, this course helps you empathise, innovate and deliver.
Great for individuals & teams
Community of Practice Realising Strategic Value
Date: 26 May 2026
Venue: Virtual & Customer Science offices CBD Sydney
Time: 4pm – 5pm (AEDT) Sydney
Format: Hosted by Sally Mainsbridge and Jo Rappolt. Education & Networking
Invitation only.
Join a group of people doing the work of benefits and value management, sharing what works, solving common challenges and building capability together.
Introductory to Realising Strategic Value
Date: 18 August 2026
Venue: Virtual – Teams Training
Time: 9am – 1:30pm (AEDT) Sydney
Format: Half Day – Hosted by Sally Mainsbridge and Jo Rappolt. Education & Networking
Our one-day interactive training equips you with the essential tools to drive measurable impact with benefits management best practice and our proven Strategic Governance Framework.
Designed to be practical and engaging, the session empowers organisations to align investment decisions with strategic goals, ensuring they deliver real, sustained value.
Partner Event
Date: LATE 2026 (annually)
Venue: Sydney
Duration: 5:30PM til late
Format: In Person. Evening networking
Invitation only event
CX Showcase 2027
Date: TBC March 2027 (annually)
Venue: Sydney
Duration: breakfast event
Format: In person. Ticketed event. Award-winning speaker presentations & networking. Breakfast Event.
Join us in March 2027, in Sydney for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX), Contact Centre and service leaders. Now in its fifth year, the CX Showcase brings award-winning initiatives—typically shared only with judges—into the spotlight for the wider CX community.
Speaking & Sponsorship enquiries HERE
Register your interest
We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: