Events

Customer_Science_Specialty_Brands

Upcoming Events

Navigating Digital Transformation for Business Value

 

Date: Thursday 15th August, 2024

Venue: Virtual – Teams Webinar

Time: 10am – 11am AEST (1 hr) 

Format: Insightful discussion on emerging trends in Value Management

Trend 1: Making business strategy more relevant in digital transformation.

Trend 2: Understanding diverse stakeholder perspectives on digital investments and the role of value governance.

Trend 3: Navigating the complexities of realising value from Artificial Intelligence (AI) investments.

Automation Special Interest Group

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion

 

Special Topic of interest. Client case studies and discussion.

Learn how workforce augmentation and contracting in the CX, Digital and Project space is helping organisations to rapidly skill up, deliver critical work and create an elastic, affordable workforce when resources are tight.

 

Customer Research and Experience SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion

 

Special Topic of interest. Client case studies and discussion.

Explore how customer research and customer experience design can be apply pragmatically to deliver results.

Service Health SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: How to workshop

 

A service special interest group exploring how organisations deliver world-leading services. Share challenges and insights to support the group’s development. Walk away with new IP, tools and a plan.

CX Showcase

 

Date: next event 2025 (annually)

Venue:  12 Micron, Barangaroo, Sydney

Duration: 8am – 11am

Format: Award-winning speaker presentations & networking.

 

CSIA awards program recognises the best customer experience organisations in Australia. This showcase is designed to give you all current thinking and nuggets of gold that you can take to your organisation to optimise customer and digital experiences.

The Customer Show Event

 

Date: 2024 – TBC

Venue: Melb. Convention & Exhibition Centre

Duration: 2 days

Format: Conference

 

Register your interest

We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: