Events

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Upcoming Events

Executive CX Working Group

 

Date: First Thursday each month

Venue: Virtual & Sydney Office

Duration: 1 hr + networking

Format: Executive facilitated forum with special guests

 

A monthly event where CX leaders who want to share ideas and challenges, the latest industry and explore solutions with like-minded industry movers and shakers. With special topics and guests agreed upon each month. A Chatham House rules event, that is invite only. 

Automation Special Interest Group

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion

 

Special Topic of interest. Client case studies and discussion.

Learn how workforce augmentation and contracting in the CX, Digital and Project space is helping organisations to rapidly skill up, deliver critical work and create an elastic, affordable workforce when resources are tight.

 

Customer Research and Experience SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion

 

Special Topic of interest. Client case studies and discussion.

Explore how customer research and customer experience design can be apply pragmatically to deliver results.

Service Health SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: How to workshop

 

A service special interest group exploring how organisations deliver world-leading services. Share challenges and insights to support the group’s development. Walk away with new IP, tools and a plan.

CX Showcase with CSIA

 

Date: 19 May 2023

Venue:  Sydney 

Duration: 1/2 day (morning)

Format: Mini Conference

 

CSIA awards program recognises the best customer experience organisations in Australia. This showcase is designed to give you all current thinking and nuggets of gold that you can take to your organisation to optimise customer and digital experiences.

The Customer Show Event

 

Date: May 3-4, 2023

Venue: Melb. Convention & Exhibition Centre

Duration: 2 days

Format: Conference

 

We are participating in The Customer Show this year, in Melbourne. It attracts over 1000 people with 100+ sessions across all areas of CX and even a chance to win over $20,000 worth of prizes.

Register your interest

We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: