What we do
AI and Automation represent an unmissable opportunity for your organisation.
Customer Science is a specialist CX & digital transformation consultancy excelling in Intelligent Automation (IA).
The objective of implementing automation is not to replace humans, but to ensure that people are at the heart of your digital transformation. Delegate time-consuming tasks to a digital, round-the-clock workforce that can deliver immediate cost savings, up to a 90% reduction in processing and cycle times, 100% data accuracy and dramatic increases in staff productivity.
What sets us apart is that we are first and foremost a CX consultancy. Whereas most automation consultancies will myopically focus on delivering a project’s ‘functional requirements’ at the exclusion of all else, we integrate human-centred design principles into our delivery methodology to minimise friction and define success criteria that accepts nothing less than a great user experience.
Afterall, the only outcome that really matters is that your team are happier and better at servicing the needs of your customers.
Do you have any repetitive processes that you’d like to automate? Punch a few details into our ROI Calculator to get an estimate of the hours of human effort you’ll get back and the savings you can make.
Improve adherence to compliance requirements
Increase process controls and create audit trails
Improve data quality and richness
Scale to meet process demand spikes
CX Automation Lab Solutions
The rapid development of intelligent automation is ushering in a new era of productivity and innovation. Our services are built around a comprehensive automation management lifecycle and include API Automation, Robotic Process Automation (RPA), Intelligent Document Processing (IDP) and the application of a host of complementary AI/ML technologies to create fit-for-purpose solutions.
- Automation demand management and opportunity assessment
- Automation development and implementation services
- Technology integration services, particularly document digitisation, voice automation, chatbots and data analytics services
- Automation platform and technical infrastructure design and architecture
- Automation Lab Training Academy
- Ongoing maintenance and support covering platform and production control with a 24/7 helpdesk
- Automation and IDP software licensing
More information about our Automation services are listed below: