Anglicare Automation

Using RPA to proactively manage carers schedules to ensure carers and customers are safe as well as reducing call centre volume, admin and improving the overall experience.

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Project

At home care health workers are regularly scheduled to make a visit to a vulnerable person. Should they be late or not able to make it this causes carer and client health and safety issues. In addition to those safety issues, it causes customer dissatisfaction that generates calls and additional administrative work after the incident occurs.

Results

RPA proactively monitor system schedule adherence and if an issue is identified proactively notifies the carer, client and manager for resolution. The solution delivers the admin tasks as well creating: 1. Better carer/client satisfaction 2. Reduced call centre volume 3. Compliance 4. Better speed of service and 5. lower cost to administer

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