What we do
Customer Science Group has strong relationships with a range of stakeholders in the health and care industry. Our work has encompassed government departments, public and private hospitals, health software providers, peak representative bodies, clinicians, and patients.
In a sector that is characterised by its size and the at-times siloed nature of different stakeholder groups, we endeavour to place the patient at the centre of what we do, and build a connected network of understanding and care around their needs.
This has led to Customer Science Group being a respected voice in the health and care industry, able to talk practically and meaningfully with people in the policy and legislative space to those involved in frontline healthcare and service delivery. We aim to support sustainable change in the sector through delivering meaningful advice and advocating for practical action.
The health and care industry landscape is evolving include a more holistic set of actors. From healthcare services to accommodation and meal providers, to schools and workplaces, the Customer Science Group works with everyone who has a role to play in improving the health and welfare of people.
Your Industry Practice Team
Practice Director for CX Research, Consulting & Professional Services
Practice Director Contractors & Workforce Augmentation
Practice Director Automation
Practice Director Digital Health & Care
Associate Director, Board Support & Business Solutions
Practice Director Digital Services
Practice Director for Contact Centre Technology & Products