Solution
Contracting & Workforce Augmentation
We give you fast access to a scalable, consistent workforce of CX and digital experts, drawing on our own consulting team and a network of contractors we've built over years, so you don't have to be an expert in the field yourself to find the right person.

What we do
Specialist people when you need them
We give you fast access to a scalable, consistent workforce of CX and digital experts, without you needing to be one yourself to find the right person. We've already done that work.
Our contractors include CX Consultants, Service Designers, Project Managers, Business Analysts, Change Managers, Process Engineers, Knowledge Managers, and L&D/Training and CX recruitment experts, so your CX project runs as designed. The IP they carry transitions with them, so you can tap into talent as you need it.
If you just need a hand, you can rent a CX coach who works alongside your team and hands over the skills as they go, for less than the cost of a good customer service training course.
What we offer
Our services
Contracting Talent
Rent the right resource instead of employing one. Our experts contract for short or long periods, and if it's a good fit on both sides, we have a model that lets you employ them directly.
Augmented Workforce
Our team works alongside yours to deliver a project or build a capability, transitioning the IP, governance, tools and methods with it. Agile project and program management, and CX management, are two examples.
Expert X as a Service
Rent expertise or a coach through our "Expert X as a Service" offering. Role examples include CXO, CIO, CFO, Digital, contract management, service L&D, WFM, KM and QA.
Project resourcing or virtual PMO
Bring in a deeply experienced project management team as your virtual PMO.
CX & Digital Recruitment
We know the CX and digital talent pool, and what attributes and skills different roles need to deliver results. We connect you with people who fit your brand and way of working.
Elastic Workforce
Keep your core team focused, and expand it to meet demand from the business and its customers.
Employment Consulting
We help you design your talent acquisition strategy, employee lifecycle and employment capabilities.
Employee Engagement Consulting
Frameworks and models for employee engagement, plus a health check and program of services aimed at people who are satisfied in their work and want to make a difference.
Areas of expertise
Program and project roles
Program Manager, Project Manager, Change Manager, Business Analyst, Training Manager & Trainers.
Technology
Development, Solution Design, Solution Architecture, Product, UI/UX, Conversational AI, Telephony & Contact Centre Technology specialists, Testing.
CX
CX Service Designer, CX Solutions Consultant, Learning Experience Designer.
Data
Digital Business Analyst (Data Analytics), Privacy Impact, BI Consultant, Data Engineer.
Specialist operations & Contact centre
Contact Centre SME, Workforce Manager, L&D Manager, Quality Assurance, Knowledge Manager.
Executive
CIO, CFO, COO and CXO.
How it works
What you get
Fast & Dependable
A full-time shared resource manager, a core team of staff, and an extended pool of proven contractors and partners to draw from. If someone becomes unavailable, we replace them with matched skills at no additional cost.
Access to IP
Swap contractors in or out as your project needs change, with access to our IP, tools, methodologies and expert advisors alongside them.
Try before you buy
Employ our people directly if they turn out to be the right fit. Until then, you only pay for the time you use.
Sustainable Elastic Workforce
Scale your workforce up or down as you need it, and reuse talent already contracted into your organisation, so you keep the IP and the return on training.
The work
Case studies
Enterprise Change & Training Leader
Using our specialist elastic workforce to bring skills key to a significant tender response.
Read the case study ↗CX & Service Training Specialist
Renting a trainer with specialist training capability helped to bridge a gap.
Read the case study ↗Datacom Contact Centre Program Management
Industry best skills for contact centre tendering and implementation use to deliver.
Read the case study ↗ServiceNSW Contractor Augmented Workforce
We provided contact centre design, agent onboarding and sales capabilities to transition IP to Service NSW and deliver lasting results to the NSW community.
Read the case study ↗Insights
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