Datacom Contact Centre Program Management
Industry best skills for contact centre tendering and implementation use to deliver.
The engagement
The work
Datacom needed to build their business and implement a new outsource contact centre. We provided contact centre outsource leader with over 20 years experience to lead a tender response and deploy the won contact centre.
The difference
Results
- Wrote tender on time
- Won tender for the outsource ATO contact centre of 150 staff
- Designed and implemented the contact centre.
- Lead client and outsource relationships to ensure delivered to a satisfied outcome.
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