Datacom Contact Centre Program Management

Industry best skills for contact centre tendering and implementation use to deliver.

Project

Datacom needed to build their business and implement a new outsource contact centre. We provided contact centre outsource leader with over 20 years experience to lead a tender response and deploy the won contact centre.

Results

  • Wrote tender on time
  • Won tender for the outsource ATO contact centre of 150 staff
  • Designed and implemented the call centre.
  • Lead client and outsource relationships to ensure delivered to a satisfied outcome.

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