Enterprise Change & Training Leader
Using our specialist elastic workforce to bring skills key to a significant tender response.
The engagement
The work
Optus was responding to one of the largest enterprise service platform transformations in the Federal Government and needed specialty expertise in Enterprise Change & Training to respond to the tender. Customer Science carried supplied proven CX Change and Training Leaders for a 3-month period.
The difference
Results
- Solution designed for 2 years transformation, including team of 30+ staff and service operating model.
- Completed responses on time including presentations & tender response
- Contribution to broader team to optimise entire response.
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