In an increasingly globalised world, organisations are exposed to more risks, lower margins and greater competition than ever before. In order to survive in such a competitive economy, businesses need to stay relevant.
The growing market of Data Analytics outsourcing tells us that more companies are investing in data analytics to transform their data into actionable insights to gain a competitive edge.
Customer Experience Intelligence as a Service (CXIaaS) from UCA is a scalable & agile platform that delivers real-time Contact Centre data directly to your desktop in powerful, fully customisable dashboards.
The differentiators of CXiaaS are critical to the contact centre to act on customer and team needs in a timely way.
Centralise the data to a single database that can be accessed by the company BI tools.
Standard templated dashboards are provided out of the box. Dashboards are easy to use, drill in and out of and change for the business.
Project management, technical and change services starter pack to install, configure and train the solution.
Professional services to tailor the solution such as customised dashboards or specific configuration needs.
Local developers ready to build new connectors or specialist product solutions.
CXIaaS users have access to our knowledge base and local support team to manage any software faults.
Platform and data supported
CXIaaS supports a wide variety of core UC platforms as well as additional data sources to provide a single view of your data. This allows a centralised view of multiple phone, corporate and service systems important for migrations and management.
CXiaaS custom-built Genesys Cloud integration application provides powerful and informative analytics from your Genesys Cloud Deployment.
CXiaaS customer-built Avaya integrates with Avaya Aura and provides extensive analytical insights beyond the standard CMS or report suite.
CXiaaS custom-built Amazon application collects and transforms data from Amazon Connect providing superior presentation and insights.
130+ data connectors out of the box
Cloud-based deployment allows rapid deployment and freedom from the management of your own data centre infrastructure. Hosted securely in AWS Australia, UCA maintains your data in a secured database infrastructure that is connected to CXI as a Service.
As a Service
Cloud-based deployment allows rapid deployment and freedom from the management of your own data centre infrastructure. Hosted securely in AWS Australia, it maintains your data in our penetration tested secured database infrastructure that is connected to CXI as a Service reporting tool.
Data available to your BI tools
All data is made available to your business intelligence tools such as Tableau, Splunk, Microsoft BI and many more. Allowing you to create rich historical data reports rapidly.
BI platform features
CXIaaS leverages widgets to present data as actionable information to end users. This makes it easy to build a dashboard by dragging and dropping widgets onto the dashboard for your preferred visualisation of data.
Widgets include target setting, historical comparisons and triggers such as colour codes for missed metrics, allowing for easy visualisation and action.
A selection of our clients who enjoy
the real time insights we provide to
deliver world leading services.