Luke’s leadership in customer experience spans over two decades. Luke offers extensive strategic insights, project management expertise and operational experience in delivering world-class solutions to a blue chip client portfolio that has required unparalleled customer outcomes.
With an in-depth knowledge of IT infrastructure, business analysis, COPC, CRM and ERP solutions, Luke has worked across multiple countries and regions with a focus on analysis, planning, risk management, financial management and stakeholder engagement. Luke has guided organisations to successfully implement sustainable and enhanced operating models.
Practice Director for CX Research, Consulting & Professional Services
Practice Director Contractors & Workforce Augmentation
Manager Office and Accounts
Manager Projects & Development Automation
Client & Partnership Manager
People and Business