James leads the company's operations and go-to-market strategy across advisory services, technology, people and products for Australia. With more than 20 years' experience in consulting, customer experience, and technology, James has advised or led complex transformation programs across both public and private sectors. These programs have spanned customer experience, contact centre, digital and service technology environments.
He has held senior roles with organisations including Cisco, Datacom, HPE, Fujitsu and Microsoft, bringing deep industry knowledge and practical expertise in solution design, commercial negotiation, operational delivery, and enterprise transformation.
At Customer Science, James is focused on helping clients navigate digital change with confidence, combining strategy, technology and human-centred design to deliver service experiences that are efficient, scalable and deeply human. His role supports Customer Science’s continued growth in Australia and expansion into international markets, including the US and UK. James is passionate about helping organisations move beyond strategy to create enduring value for an organisation by equipping a business to deliver better outcomes for their customers, employees and communities.
Areas of expertise
- Service Technology
- Contact Centre Transformation
- Outsourcing
- Service Design
- Corporate Strategy
- IT Managed Services
- Commercial Design
