Todd Gorsuch


Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisations in technology and government sectors.

A recognised thought leader, Todd holds an MBA and a Bachelor of Science, having attended Stanford University, University of Technology Sydney, and the Australian Graduate School of Management.

Todd has a passion for creating and supporting great customer services using intelligent technology and best practices such as Prince 2, ITIL, ISO, Lean Six Sigma and COPC methodologies.

Accounting, Business Analytics, Business Process and Performance Improvement, Financial Reporting, Intelligent Process Automation (IPA), Investment Analysis, Lean Six Sigma Quality Leadership, Machine Learning, Outsourcing, Program Management, Quality Management, Risk Management, Service Delivery, Service Design, Service Leadership, Service Technology, Six Sigma, and Software Development
Membership and Qualifications:

Bachelor of Science


AusContact NSW Committee Member

CSIA Certified Practitioner

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