Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisations in technology and government sectors.
A recognised thought leader, Todd holds an MBA and a Bachelor of Science, having attended Stanford University, University of Technology Sydney, and the Australian Graduate School of Management.
Todd has a passion for creating and supporting great customer services using intelligent technology and best practices such as Prince 2, ITIL, ISO, Lean Six Sigma and COPC methodologies.
Bachelor of Science
AusContact NSW Committee Member
CSIA Certified Practitioner
Practice Director for CX Research, Consulting & Professional Services
Practice Director Contractors & Workforce Augmentation
Manager Office and Accounts
Manager Projects & Development Automation
Client & Partnership Manager
People and Business