Akanksha Agarwal
Software Engineer
Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisations in technology and government sectors.
A recognised thought leader, Todd holds an MBA and a Bachelor of Science, having attended Stanford University, University of Technology Sydney, and the Australian Graduate School of Management.
Todd has a passion for creating and supporting great customer services using intelligent technology and best practices such as Prince 2, ITIL, ISO, Lean Six Sigma and COPC methodologies.
Bachelor of Science
MBA
AusContact NSW Committee Member
CSIA Certified Practitioner
Software Engineer
Business Analyst
Practice Director for CX Research, Consulting & Professional Services
CIO Senior Technology Consultant AI Consulting Lead
Business Analyst
Training Lead
Principal Automation
Principal Digital Health Consultant
Learning Experience Designer
Practice Director Contractors & Workforce Augmentation
Customer Experience
Digital
People and Business
Technology