Alexander Kelly
Business Analyst
Todd Gorsuch
CEO
Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisations in technology and government sectors.
A recognised thought leader, Todd holds an MBA and a Bachelor of Science, having attended Stanford University, University of Technology Sydney, and the Australian Graduate School of Management.
Todd has a passion for creating and supporting great customer services using intelligent technology and best practices such as Prince 2, ITIL, ISO, Lean Six Sigma and COPC methodologies.
Skills:
Accounting, Business Analytics, Business Process and Performance Improvement, Financial Reporting, Intelligent Process Automation (IPA), Investment Analysis, Lean Six Sigma Quality Leadership, Machine Learning, Outsourcing, Program Management, Quality Management, Risk Management, Service Delivery, Service Design, Service Leadership, Service Technology, Six Sigma, and Software DevelopmentMembership and Qualifications:
Bachelor of Science
MBA
AusContact NSW Committee Member
CSIA Certified Practitioner
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Our Team
Andrew Carlton
Practice Director for CX Research, Consulting & Professional Services
Andrew Goodwin
CIO Senior Technology Consultant AI Consulting Lead
Bart Thomas
Principal Automation
Catherine Larroche
Practice Director Contractors & Workforce Augmentation
Christine Davis
Specialist Consultant
Claire Lam
Manager Office and Accounts
Darius Vitlin
Senior Consultant
Doug den Mulder
Manager Projects & Development Automation
Emily McCarthy
Consultant
