Our team

The consultants, engineers and researchers behind Customer Science.

46 people

Leadership

7 people

Leading a line of business including all services, planning, financials and growth. Our practice directors lead each practice and are listed first in their practice below.

Todd Gorsuch

Group CEO

todd.gorsuch@customerscience.com.au +61 401 771 006
James Johnstone

CEO Australia

james.johnstone@customerscience.com.au +61 421 891 316
Luke Davies

General Manager

luke.davies@customerscience.com.au +61 410 868652
Nanda Kumar

CFO

nanda.kumar@customerscience.com.au +61 413 735 447
Claire Lam

Business Manager

claire.lam@customerscience.com.au +61 2 9160 7760office
Imogen de Lorenzo

Office Manager & Finance Coordinator

imogen.delorenzo@customerscience.com.au +61 432 972 910
Andrew Goodwin

CIO

andrew.goodwin@customerscience.com.au +61 2 9160 7760office

Sales and Success

5 people

Luke Davies

General Manager

luke.davies@customerscience.com.au +61 410 868652
Bart Thomas

Business Development Manager

bart.thomas@customerscience.com.au +61 419 426 464
Chris Borg

Partner Manager

chris.borg@customerscience.com.au +61 416 247 609
Elena Merkulova

Customer Success Manager

elena.merkulova@customerscience.com.au +61 449 121 715
Gabrielle Thomson

Marketing Manager

gabrielle.thomson@customerscience.com.au +64 21 999 774

CX Consulting

6 people

Andrew Carlton

Practice Director - CX Consulting

andrew.carlton@customerscience.com.au +61 402 897 217
Rachel Stenning

Senior Consultant

rachel.stenning@customerscience.com.au +61 2 9160 7760office
Christine Davis

Specialist Consultant

christine.davis@customerscience.com.au +61 404 009 775
Jodee Anderson

CX Consultant

jodee.anderson@customerscience.com.au +61 2 9160 7760office
Peter Vierod

Creative Partner - CX Communications

peter.vierod@customerscience.com.au +61 409 621 716
Tony Rambaut

Business Partner - CX Communications

tony.rambaut@customerscience.com.au +61 419 228 750

Management Consulting

8 people

Sally Mainsbridge

Practice Director - Management Consulting

sally.mainsbridge@customerscience.com.au +61 407 647 732
Jo Rappolt

Senior Consultant

jo.rappolt@customerscience.com.au +61 400 912 838
Darius Vitlin

Information Management and Protection Consultant

dvitlin@dollmartin.com.au +61 424 839 444
Laura Leihn

Senior Consultant

laura.leihn@customerscience.com.au +61 400 415 410
Peter Kostantakis

Senior Consultant - Digital Services

peter.kostantakis@customerscience.com.au +61 402 024 052
Rob Turner

Senior Consultant

rturner@dollmartin.com.au +61 411 838 829
Todd Heather

Senior Consultant

todd.heather@customerscience.com.au +61 415 960 360
Tony Ritchie

Program Director

tony.ritchie@customerscience.com.au +61 408 270 349

People - Embedded Specialists

5 people

Catherine Larroche

Practice Director - People

catherine.larroche@customerscience.com.au +61 403 313 346
Sara Green

Senior Recruitment Consultant

sara.green@customerscience.com.au +61 424 950 795
Cindy Chung

Senior Project Manager

cindy.chung@customerscience.com.au +61 2 9160 7760office
Keith McNamee

Senior Project Manager

keith.mcnamee@customerscience.com.au +61 423 474 544
Tony Ritchie

Program Director

tony.ritchie@customerscience.com.au +61 408 270 349

Change and Training

6 people

Samantha Drudge

Practice Lead - Change and Training

samantha.drudge@customerscience.com.au +61 435 616 000
Barbara Mills

Training Leader

barbara.mills@customerscience.com.au +61 2 9160 7760office
Megan Harrison

Business Analyst and Continuous Improvement

megan.harrison@customerscience.com.au +61 413 915 467
Michelle Steel

Learning Experience Designer

michelle.steel@customerscience.com.au +61 468 449 618
Nick Stofberg

Learning Experience Designer

nick.stofberg@customerscience.com.au +61 2 9160 7760office
Pamela Allen

Learning Experience Designer

pamela.allen@customerscience.com.au +61 2 9160 7760office

Service Automation & AI

7 people

Jacko Smit

Practice Director - Automation

jacko.smit@customerscience.com.au +61 403 289 266
Doug den Mulder

Development and Product Manager

doug.den.mulder@customerscience.com.au +61 416 522 582
Alejandro Cuesta

RPA Consultant

alejandro.cuesta@customerscience.com.au +61 489 014 159
Allen Liu

Software Developer

allen.liu@customerscience.com.au +61 2 9160 7760office
Kenneth Wu

Technical Lead

kenneth.wu@customerscience.com.au +61 488 007 901
Lorenna Nascimento

RPA Consultant

lorenna.nascimento@customerscience.com.au +61 404 541 946
Vivek Verma

Automation Consultant

vivek.verma@customerscience.com.au +61 422 153 858

Analytics and Insights

4 people

Phong Bui

Practice Director - Product and Insights

phong.bui@customerscience.com.au +61 413 443 422
Sara Tai

Lead BI Consultant

sara.tai@customerscience.com.au +61 403 630 200
Eric Loi

BI Analytics Consultant

eric.loi@customerscience.com.au +61 2 9160 7760office
Juan Biestro

BI Analytics Consultant

juan.biestro@customerscience.com.au +61478 737 459

Product

3 people

Phong Bui

Practice Director - Product and Insights

phong.bui@customerscience.com.au +61 413 443 422
Allen Liu

Software Developer

allen.liu@customerscience.com.au +61 2 9160 7760office
Kenneth Wu

Technical Lead

kenneth.wu@customerscience.com.au +61 488 007 901