Mel Bolton

Mel Bolton brings experience across CRM delivery, contact centres, customer experience strategy and service design. She began her career with a Bachelor of Information Technology and has worked at the intersection of customer experience, operations and technology in both Chicago and Sydney.

Before joining Customer Science, Mel spent almost ten years at KPMG across its Customer team and NSW Government practice. Her work included improving patient experience for a Local Health District and supporting the improvement of government services at state and federal levels.

Mel helps organisations shift their focus from completing tasks to improving outcomes for customers and staff. She brings practical experience in journey mapping, service blueprinting and road mapping, helping clients understand what is possible and turn that into a clear path forward.