Alexander Kelly
Business Analyst
Rachel Stenning
Senior CX Consultant
Rachel joins Customer Science Group as a professional consultant with extensive experience (20+ years) in Telco, Aviation, Utilities, and Retail. Known for her strategic thinking and practical approach to the execution of programs. With a proven record of effectively delivering people, process, and system change in complex environments, Rachel’s success is largely driven by a collaborative and authentic leadership style.
Currently, Rachel supports clients across several industries to navigate rapidly changing landscapes, including evolving changes in customer demands, advances in technologies and channel challenges. Her expertise has helped clients to identify and capitalise on new opportunities, while also mitigating risks associated with emerging trends. In her spare time, Rachel is a keen (learner) artist and gardener.
Skills:
Channel steering, Contact Centres, Culture & Engagement, Customer Experience Strategy, Operations, Outsourcing, Process Excellence, Service Consulting, Service Design, Service Leadership, Service Transformation, and Voice of CustomerMembership and Qualifications:
Would you like to contact me?
Our Team
Andrew Carlton
Practice Director for CX Research, Consulting & Professional Services
Andrew Goodwin
CIO Senior Technology Consultant AI Consulting Lead
Bart Thomas
Principal Automation
Catherine Larroche
Practice Director Contractors & Workforce Augmentation
Christine Davis
Specialist Consultant
Claire Lam
Manager Office and Accounts
Darius Vitlin
Senior Consultant
Doug den Mulder
Manager Projects & Development Automation
Emily McCarthy
Consultant
