Jai Moran

Jai Moran brings more than 15 years of experience in customer experience strategy, IT service management and contact centre solutions. After beginning his career on a service desk and completing a Bachelor of Information Technology at the University of Western Sydney, he went on to work across service design, operations and emerging technology in Australia and New Zealand.

Before joining Customer Science, Jai spent more than seven years at Datacom in senior roles, including General Manager – CX & Service Desk Products and General Manager of Australian Service Desks. Earlier, he held service management and consulting roles with Hewlett-Packard and the NSW Government, including Transport for NSW, working on large-scale services across government, banking and energy.

Jai helps organisations improve experiences for customers and employees. He brings commercial and technical experience in generative AI, agentic workflows, IT service management, CRM and contact centre platforms. He works with clients on operational readiness, self-service and automation.