Veera Gidda brings more than ten years of experience in data, analytics and business intelligence across banking, insurance, government, telecommunications and healthcare. He holds a Master of Information Systems and a Bachelor of Computer Science and has built his career turning complex operational data into clear, trusted reporting.
Before joining Customer Science, Veera worked as a Data Analyst at Chubb, TAL, the NSW Department of Customer Service and Westpac. His work included automating month-end reporting, building claims performance dashboards that helped teams find and fix bottlenecks in turnaround times, and rebuilding legacy analytics as modern Power BI data models for government reporting.
Veera helps organisations get more value from their contact centre and customer data. He designs Power BI dashboards and data models that show what is driving performance, so teams can move from reporting on what happened to acting on what matters for customers and staff.
