Customer Science Group and UCA Merger Announcement


Customer Science Group and UCA are pleased to announce the merger of our two organisations into a single business under the Customer Science Group.

The skill and expertise that UCA bring to the contact centre sector will be a valuable addition to our customer and digital consulting and professional service brands.

UCA deliver real-time contact centre analytics, reporting products and is a leader in contact centre consulting cloud technology. Established in 2011 as a consulting organisation providing services to organisations looking to improve the efficiency of their business through better leveraging emerging unified communications and contact centre technologies. UCA went on to develop technologies that focus on delivering customer experience intelligence solutions to the contact centre industry (

In recent years Customer Science has often partnered with UCA to deliver practical contact centre technology and live, insightful, reporting solutions to its clients. Clients have been delighted with the results, so the fit is logical.

Together we offer so much more. For UCA it provides depth of capability and capacity to deliver larger, more meaningful contact centre solutions. For the Customer Science Group, we now add deep technical architecture, to consult and deliver world-leading contact centre technology as well as adding valuable products to our portfolio. Importantly for the group this allows us to realise our mission and vision more effectively, to “bring your customer and digital vision to life” to “help Australian businesses have globally competitive services”.

This broadening of our offering represents further opportunity to partner with us on end-to-end transformation projects with a team of practical experts that not only know your industry, but your business.


It’s business as usual and the merge should be seamless to our clients and partners. We are excited about the possibilities for you so will setup a meeting to answer any questions you may have, share details of extended capabilities as they are relevant to you and explore the value you can gain from the expanded group.

The new combined services of the Customer Science Group, including specialist brands that provide boutique services. Each grown from the ground up, by subject matter experts who are passionate practitioners of their craft. Providing the scale, capability and nimble approach to support your customer and digital vision.

We look forward to connecting and helping make a meaningful difference, together.

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