A Customer Experience, business improvement & BPO practitioner with over 20 years’ professional experience and a record of bringing structure and efficiency to critical business operations.
Carla is known for ‘thinking outside the box’ and establishes herself as a reliable advisor, unafraid to challenge the status quo, and advocate for change to benefit business. Her customer centric approach has transformed globally leading organisations from good to GREAT!
Her professional background includes senior leadership roles across diverse business functions and industries; general management, IT, consulting, operations, process improvement, revenue generation & contact centre management. She brings a unique skill set, which includes a strong customer experience & process focus complemented by customer service aptitude.
Key accomplishments include:
- Designing & delivering the largest in region, single advisory consulting contract; for Concentrix
- Displaying impeccable commercial acumen; instrumental in winning big-ticket contracts for Concentrix
- Winning a global award (in an organisation of 70,000 employees) for delivering exceptional results in the domain of delivering excellence within the organisation
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.