Emily is a highly experienced customer service and business improvement professional. She brings 5 years’ experience as a business analyst with a focus on Customer Experience and business process design.
Emily is passionate about aligning business process to the customer experience and prioritising the voice of the customer in all decision making.
She has extensive experience in implementing and improving Voice of the Customer (VoC) programs including feedback surveys, data analysis and continual improvement programs
Practice Director for CX Research, Consulting & Professional Services
Practice Director Contractors & Workforce Augmentation
Manager Office and Accounts
Manager Projects & Development Automation
Client & Partnership Manager
People and Business