Emily McCarthy


Emily is a highly experienced customer service and business improvement professional. She brings 5 years’ experience as a business analyst with a focus on Customer Experience and business process design.

Emily is passionate about aligning business process to the customer experience and prioritising the voice of the customer in all decision making.

She has extensive experience in implementing and improving Voice of the Customer (VoC) programs including feedback surveys, data analysis and continual improvement programs

Certified Customer Experience Performance Leader
Membership and Qualifications:

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