Process automation enables organisations to optimise their customer experience at every touch point, increasing productivity and efficiency. Employing a digital workforce can free up resources for valuable human interactions, delight your customers, and improve business productivity at a lower operating cost. But how do know what solution to choose? How does robotic process automation differ…
30th March, Sydney, Australia – Customer Science Group, leaders in delivering customer experience consulting across Australia and New Zealand have today announced their support for Reveal Group customers and staff following their liquidation. Reveal Group’s unexpected liquidation on March 20th has left its customers searching for solutions to support and enhance their digital workforce, particularly…
The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level to Team level. You can download the buyers insights report here. Key Findings While there is a lot to cover in the report the key findings were: 72% of people say Data matter:…
Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the healthcare system has been making great strides towards interoperability, that is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. The panacea here…
Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial Intelligence (AI) could be defined simply as the ability of a computer to perform its own reasoning, usually associated with human intelligence. AI technology is rapidly growing more sophisticated, efficient, accurate, faster, and cheaper. AI…
The world of digital transformation, automation and digital workforce has been adopted by all the major players in your sector. Now more than ever companies are looking at how they can work smarter not harder. Companies have realised that they need to have a digital workforce strategy in place to sustain and grow their business and augment their existing workforce. Across all industries from building and construction to medical, government, transport, aged care and even the local Worker’s club are employing a digital workforce…
As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and competitive through processes of digital transformation. Broadly speaking, digital transformation refers to the process of integrating technology into all areas of business, including but not limited to, the culture of the organisation and to drive significant change in the business model. This is important at the best of times,…
Let’s reinvent the conversation for RPA in your business today. It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation but the conversation and uptake is gathering momentum. In our latest webinar Customer Science and Customer Service Institute of Australia (CSIA) were joined by business leaders from Hunter Water and…
Despite their relative youth (in Australia), robots have found confident footing in many business processes. There is an undeniable rush to automate as many workflows and processes as possible in order to reap the benefits of Robotic Process Automation (RPA), and that’s for good reason. RPA can provide businesses with a long list of benefits…
It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation. The recent pandemic has given all the industries a big boost on the digital journey and enhanced the speed at which companies have adopted a…
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