The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level to Team level. You can download the buyers insights report here. Key Findings While there is a lot to cover in the report the key findings were: 72% of people say Data matter:…
Assessing your Cybersecurity – 11 steps to futureproof your readiness. Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and…
Data Privacy – Need to Reduce your Risk? The recent breach at Optus of customers’ personal information has revealed an uncomfortable but widely known truth among privacy professionals: a lack of internal oversight and invisibility of privacy vulnerabilities poses a far bigger risk than any big, bad external hacker. Secure gateways and best-in-breed firewalls cannot…
I participated in a panel event today hosted by the Public Sector Network (PSN) focused on Financial Analytics. As you probably know, panel events flow fast (by design!) and as panellists we don’t always get a chance to give a detailed answer, I thought it might be beneficial to share my perspective on the queries…
Customer Experience
Digital
People and Business
Technology
