How do you measure AI maturity in your organisation? With the advent of Generative AI, the business world is changing faster than anyone had thought possible. The integration of Artificial Intelligence (AI) is fast becoming a crutch for organisations seeking to enhance efficiency, drive innovation, and gain a competitive edge. However, simply adopting AI technologies…
In this article, we tackle problems relating to car insurance and show how AI Decision Intelligence can be used for making decisions about whether car insurance claims should be refused or accepted. Organisational decision-making is complex. AI Decision Intelligence (DI) is a discipline designed to help organisations enhance their decision-making capabilities by combining human-like reasoning…
Are you still processing documents manually? Enter UiPath Document Understanding. Organisations are increasingly seeking innovative ways to automate tasks – particularly when dealing with paperwork. UiPath Document Understanding stands out in the Intelligent Automation toolkit, leveraging AI and ML to extract valuable insights from almost any document. It can process structured documents – such as forms, licenses and passports where…
Sydney, 24 June 2024 – ProHance, a new-age workplace analytics and operations enablement platform, has announced that it has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance’s award-winning solutions for its rapidly growing customer base across Australia and New Zealand. ProHance’s technology platform enables organisations to gain actionable…
Streamlining Your Customer Experience: Outsourcing feels overwhelming. In today’s fast-paced business environment, customer service is the heartbeat of any successful enterprise. However, managing an in-house contact centre can be a complex and resource-intensive endeavour. That’s where our specialised outsourcing services come into play, offering a tailored solution to elevate your customer support model without the…
Privacy by Design for our Digital Age As Privacy Awareness Week 2024 builds momentum, led by, key organisations like the Office of the Australian Information Commissioner and Information and Privacy Commission NSW, we’re reminded of the pivotal role technology plays in helping us preserve and manage privacy. This year’s theme, “Power Up Your Privacy,” encourages…
The Value of Local Customer Experience in Victoria, Knowledge and Solutions. Victoria, Australia has seen a significant rise in the demand and attention given to Customer Experience (CX) in recent years. This trend can be attributed to the state’s unique make-up. In this latest article, Rachel highlights the challenges and the solutions on offer right…
The CX Showcase is an inspiring platform where the movers and shakers of the Customer Experience and Service Industry explore how Australian Service Excellence Awards winners break conventional wisdom to better their services and Australian lives. It shares innovation that typically only judges of the CSIA awards see before being lost to the CX…
Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and complex organisations that need to keep track of multiple systems…
Customer Science Group acquire Value Management Consulting and unite services. Customer Science Group and Value Management Consulting (VMC) are pleased to announce the merger, uniting as a single entity under Customer Science Group. VMC will maintain its exceptional services, upheld by the same outstanding talent. Together, this enables us to offer enhanced value, assisting you…
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