How companies can use emerging CX technologies to improve customer retention

With the global economy tightening and domestic business conditions deteriorating, Aussie companies are hunting for ways to retain and grow their customer bases. In many cases, this hunt involves the introduction of new customer experience (CX) technologies and tools. Companies believe such additions will help them better target marketing, deepen relationships and reduce customer defection.…

Enabling successful working from home

Working from home is not a new concept but certainly working from home on this scale is new and unchartered territory for some organisations. Due to the rapid evolution of the COVID-19 pandemic world-wide, organisations were given merely weeks to prepare for this new normal, which would see many businesses close and others working remotely…