Employee Experience is the Key to Success in Aged Care. Unlocking the full potential of your aged care service centres on recognising that a satisfied and engaged workforce is an essential ingredient for customer satisfaction. In this article, Christine shares how prioritising employee experience cultivates a positive work environment, leading to improved care quality and…
Harnessing the Power in Customer Interactions: The Key to Business Success. Creating exceptional customer experiences is the ‘gold’ all care providers aspire to. And particularly important in today’s competitive landscape, where convenience and efficiency are essential for business success. This article explores 3 key areas that drive the profound impact of seamless customer interactions on an organisation’s…
“Understanding Your Customers: the true power of Feedback and Complaints in Aged Care” In the current changing world of aged care service delivery, knowing your customers inside out is crucial for success. The Aged Care Royal Commission highlighted the real need for providers to focus and transform their organisations around their customers. One key aspect…
Assessing your Cybersecurity – 11 steps to futureproof your readiness. Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and…
Data Privacy – Need to Reduce your Risk? The recent breach at Optus of customers’ personal information has revealed an uncomfortable but widely known truth among privacy professionals: a lack of internal oversight and invisibility of privacy vulnerabilities poses a far bigger risk than any big, bad external hacker. Secure gateways and best-in-breed firewalls cannot…
Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the healthcare system has been making great strides towards interoperability, that is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. The panacea here…
There is a saying “the customer is always right” so how does this play out in the health sector when the customer is also the patient? Let’s take a look. The increasing use of Electronic Health Records (EHR) and software in labs, pharmacies, and other healthcare settings, as well as the growth in data sourced…
Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial Intelligence (AI) could be defined simply as the ability of a computer to perform its own reasoning, usually associated with human intelligence. AI technology is rapidly growing more sophisticated, efficient, accurate, faster, and cheaper. AI…
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People and Business
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