It’s no great secret that companies with great customer experience are generally more successful and thanks to the increasingly prevalent digital technologies and savvy customers, customer experience is reaching new heights. Despite the fact many businesses are happy to accept the need to improve customer experience, it’s easy to get stuck in a long, drawn-out process of increments, gradually…
As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and competitive through processes of digital transformation. Broadly speaking, digital transformation refers to the process of integrating technology into all areas of business, including but not limited to, the culture of the organisation and to drive significant change in the business model. This is important at the best of times,…
Despite their relative youth (in Australia), robots have found confident footing in many business processes. There is an undeniable rush to automate as many workflows and processes as possible in order to reap the benefits of Robotic Process Automation (RPA), and that’s for good reason. RPA can provide businesses with a long list of benefits…
Customer Experience
Digital
People and Business
Technology
