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  • Digital Transformation

    Setting your business up to thrive in a digital world

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WHAT WE DO

Our team has delivered successful digital projects, large and small, across the public and private sector. We’d love to talk to you about:

STRATEGY
Using information from within your organisation and our expert insights and best practice knowledge, our collaborative approach will deliver a digital or channel strategy roadmap for achieving your goals.
HEALTH CHECK
Get an independent review of your digital approach.  In two short days our digital experts assess four elements of your digital platform.  Then we provide recommendations to take your digital presence to the next level.
UX DESIGN
Digital customers are more demanding than ever.  Through user experience (UX) design, we create products that are meaningful and relevant to users.  Then we keep them coming back with intuitive design, compelling content and desirable features.
RAPID PROTOTYPING & TESTING
As Mike Tyson once said, ‘everybody has a plan until they get punched in the face’.  That’s why we spin up working prototypes and put them in front of users in one to two weeks.  Successful features make the cut and are built into the next iteration.
PRODUCT OWNERSHIP
Product management is the gap between your vision and the final product.  We work with internal teams and external vendors to ensure your digital strategy is realised.  We do this in a pragmatic way, because change always happens.
TRANSFORMATION ADVISORY
Expert consultation services on the evolution of digital platforms, best practices and the impact of emerging technologies. You'll receive an actionable roadmap for digital transformation, phased into manageable pieces.

WHAT THEY SAY...

What are our clients are saying about us?

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Scott Graham - Yellow Brick Road

Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!

NSW RURAL FIRE SERVICE CASE STUDY

Digital transformation to engage a community of over 72,000 volunteers

In 2019-20, Colin led the UX design for the NSW Rural Fire Service’s new member website. To do this Colin carried out research with volunteers and staff across NSW, to better understand their roles and the tools they use. Based on this, he designed a structure and navigation for the site, built around the seven most common tasks members need to complete. This was then brought to life through a set of storyboards and wireframes. The key learnings from this approach were embedded in a set of UX principles and digital style guide, which are now being rolled out across all NSW RFS projects. Phase 1 of the new member website is now live, reach out to discuss our full case study.

READ MORE ABOUT IT

Case studies, best practices and resources to help you on your digital transformation.

  • Australian Best Customer Experience Improvements that WIN awards

  • Introducing Virtual CIO

  • Taking your customer service to the next level

  • Is SMALL the new beautiful for digital transformation?

  • Did you miss our Panel Discussion: The impact of COVID-19 on digital transformation

  • CX Executive Webinar Series: The impact of COVID-19 on digital transformation

  • 3 steps to prepare your services for the Covid-19 recovery & possible 2nd wave

  • Trust is a key challenge with working from home (WFH) contact centres

  • Congratulations to NSW Trustee & Guardian for winning international recognition for its customer excellence program

  • Can Robotic Process Automation help you deliver better customer service experiences?

GET IN TOUCH...

To arrange a consultation or find out more, send us a message.

Customer Science

Customer Science is a customer experience transformation company.

We specialise in designing and operationalising your customer experience objectives. 

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Recent Posts

  • 29 September, 2020
    Comments Off on Australian Best Customer Experience Improvements that WIN awards

    Australian Best Customer Experience Improvements that WIN awards

  • 14 August, 2020
    Comments Off on Introducing Virtual CIO

    Introducing Virtual CIO

  • 7 August, 2020
    Comments Off on Taking your customer service to the next level

    Taking your customer service to the next level

Contact Information

Customer Science

Customer Science
Level 18
323 Castlereagh Street
Sydney NSW 2000,
Australia
+61 2 9160 7760
info@customerscience.com.au
Operational Hours:
9am - 5pm Monday to Friday
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