Digital Transformation

STRATEGY

Using information from within your organisation and our expert insights and best practice knowledge, our collaborative approach will deliver a digital or channel strategy roadmap for achieving your goals.

HEALTH CHECK

Get an independent review of your digital approach. In two short days our digital experts assess four elements of your digital platform. Then we provide recommendations to take your digital presence to the next level.

UX DESIGN

Digital customers are more demanding than ever. Through user experience (UX) design, we create products that are meaningful and relevant to users. Then we keep them coming back with intuitive design, compelling content and desirable features.

RAPID PROTOTYPING & TESTING

As Mike Tyson once said, ‘everybody has a plan until they get punched in the face’. That’s why we spin up working prototypes and put them in front of users in one to two weeks. Successful features make the cut and are built into the next iteration.

PRODUCT OWNERSHIP

Product management is the gap between your vision and the final product. We work with internal teams and external vendors to ensure your digital strategy is realised. We do this in a pragmatic way, because change always happens.

TRANSFORMATION ADVISORY

Expert consultation services on the evolution of digital platforms, best practices and the impact of emerging technologies. You'll receive an actionable roadmap for digital transformation, phased into manageable pieces.

Scott Graham - Yellow Brick Road

Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!

Doug Lucas - Hunter Water

I worked with Colin Smith and found him to be knowledgeable, responsive and very understanding of our needs and requirements. My personal experience was very positive. I felt that my needs were understood and the requirements of the engagement were met.

In 2019-20, Colin led the UX design for the NSW Rural Fire Service’s new member website. To do this Colin carried out research with volunteers and staff across NSW, to better understand their roles and the tools they use. Based on this, he designed a structure and navigation for the site, built around the seven most common tasks members need to complete. This was then brought to life through a set of storyboards and wireframes. The key learnings from this approach were embedded in a set of UX principles and digital style guide, which are now being rolled out across all NSW RFS projects. Phase 1 of the new member website is now live, reach out to discuss our full case study.

WHAT WE DO

STRATEGY

HEALTH CHECK

UX DESIGN

RAPID PROTOTYPING & TESTING

PRODUCT OWNERSHIP

TRANSFORMATION ADVISORY

WHAT THEY SAY...

NSW RURAL FIRE SERVICE CASE STUDY

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Team Member Spotlight: Matthew’s experience and first impressions of the Australian market

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Welcome Matthew Green

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Customer Science