How to leverage RPA as part of your digital transformation

Automation, Digital, Service Digital Transformation

According to the recent Harvey Nash/ KPMG CIO Survey 2020, almost half of all respondents have said that digital transformation has permanently accelerated, and that Customer Experience and Automation are amongst the top 4 priorities when considering adoption or acceleration of technologies and programs.  While PWC and others feel that 45% of all tasks completed…

Can Robotic Process Automation help you deliver better customer service experiences?

Automation, Contact Centre Strategy & Performance, CX Consulting and Professional Services

In this whitepaper from Forrester, Robotic Process Automation (RPA) is shown to improve the customer experience, and there is a clear path to doing so. When any technology or tool is used correctly, that is, operationalised well, it can produce significant improvements to how customer service agents deliver service. What we have seen is robotic…