Explore our case studies by Service Area
CX Consulting
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
MarkerSpace Service Design
Engaging soldiers in innovation that takes ideas of security for the nation to a product that helps Australians safety.
Victims Services Contact Centre Optimisation & Training
Helping to get Victims of crime out of the crime cycle to make their lives better and that contributes to society
NSW Trustee & Guardian Service Review & Training
Helping NSW Government deliver effective services at their most critical life moments.
AI, Automation and Technology
Hunter Water
Improved services by reducing manual effort, improving accuracy and customer satisfaction. UiPath Digital Workers returned $300,000 FTE capacity in the first two years.
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Aged Care Sector
Reducing risk of medication errors and identifying how the National Electronic Health Records could bring better outcomes to those needing aged care.
MarkerSpace Service Design
Engaging soldiers in innovation that takes ideas of security for the nation to a product that helps Australians safety.
Management Consulting
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Aged Care Sector
Reducing risk of medication errors and identifying how the National Electronic Health Records could bring better outcomes to those needing aged care.
HamondCare Dementia Service
How human centered design was used to help Australians impacted by Dementia.
Product
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Service NSW Customer Experience Consulting and Design
Helping NSW government to transform services for their community.
Community Options Australia Service Review
Helping Community Options improve their contact centre enable local communities to connect better across Australia.
HamondCare Dementia Service
How human centered design was used to help Australians impacted by Dementia.
Live Better Centralised Service Optimisation
Using a Service Review and Process Improvement of the LiveBetter centrlised contact point to deliver better community services.