What are the CX Consulting & Professional services on offer?

Customer Experience Consulting and Professional Services

Our experienced team of customer experience consultants have rich and diverse backgrounds each with over 20 years’ expertise leading large service offerings and delivering successful strategies for Local Council, State and Federal government as well as commercial enterprises, domestically and internationally. We bring blended, best world knowledge. We provide realistic plans and can complement this as needed with the capability/capacity of people needed to implement the solution. We have felt the pain of challenges, so you don’t have to.  Typically, customer experience services provided include:

• CX Strategy: Bringing our intellectual, global and practical experience to your executives and boardroom, designing a CX strategy which differentiates from the competition and delivers bottom line growth.
  
• Service Design: Using Customer Journey Mapping to build customer focussed processes and services that deliver customer outcomes aligned to your strategy.
  
• Consulting & Advice: We offer unique insights and perspectives on outsourcing, vendor selection, robotic process automation, technology and quality assurance, industry awards/recognition and certification.
  
• Service Transformation: We have a track record developing holistic and future state service plans that incorporate your organisational design, technology, products, services, processes, customer touch points, channels and people. Holistic planning delivers robust and consistent servicing for the long term.
  
• Customer Experience Insights: We have rich experience in some of Australia’s leading service organisations developing customer experience programs, surveys and process re engineering which has lead to transformation shifts in customer experience outcomes.  Customer Science is a Certified Practitioner with the Customer Service Institute of Australia (CSIA) supporting members in realising and achieving their vision for best practice customer service.
  
• Program Management: Our professional services team bring best practice project delivery, proven tools and systems to any program implementation.  Our team of practitioners understand the strategy and design and bring their knowledge and proven experience to deliver hands on practical project management.
  
• Coaching: We understand that some organisations need an injection of experience and knowledge to support executives and CX leaders. Our practitioners can operate on a contract or coaching basis providing knowledge and skill transfer to your teams.  Our commitment to building your knowledge and experience to benefit both your organisation and your customers is central to our vision.
  

Leverage our proven track record and experience to your advantage

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Best Practice Consulting Practices

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