Product overview
Connectors extract and transform data from your telephony and services technology data in a centralised database so you can connect your favourite Business Intelligence (BI) Platform. Uniquely providing data from Amazon, Genesys, AWS, Twillio and other telephony platforms. From our database you will have an easy connection to your BI platform of choice, typically our clients use Power BI, Excel, Tableau, Grafana or an existing database.
Product benefits
The differentiators of our connectors are critical to the contact centre to act on customer and team needs in a timely way.
Our services
Quick Start
Project management, technical and change services starter pack to install, configure and train the solution.
Professional Services
Professional services to tailor the solution such as customised dashboards or specific configuration needs.
Development
Local developers ready to build new connectors or specialist product solutions.
Support
CXIaaS users have access to our knowledge base and local support team to manage any software faults.
Clients
A selection of our clients who enjoy
the real time insights we provide to
deliver world leading services.
