Real-Time Contact Centre Analytics, the CSI Way
Many organisations attempt to build real-time contact centre analytics capabilities in-house or rely on generic BI tools—leading to hidden costs, resource drain, high failure rates, and a mismatch with real-time contact centre needs. CSI is different. As a Consultative Integrator, we combine the bespoke guidance of a high-end consultancy with the scalability of a purpose-built SaaS platform. CSI is purpose-built for contact centres running Genesys Cloud and a wide variety of core UC platforms as well as additional data sources.
What Makes CSI Different
The differentiators of CSI are critical to the contact centre to act on customer and team needs in a timely way.
From Insight to Impact
Customer Science Insights turns real-time contact centre analytics into actionable outcomes. By unifying data across voice, digital, bots, CRM, and Genesys Cloud, CSI gives operations leaders the visibility and control they need to act in the moment. Explore our full Genesys Cloud solution to see how CSI connects, enriches, and activates Genesys data for real-time decisioning.
The Calm Within the Chaos
- Real-time, unified visibility across voice, digital, bots, CRM, and agents
- Spot issues instantly and act decisively
- Move from reactive firefighting to calm orchestration
Lead with Insight, Not Hindsight
- AI-generated insights, intelligent recommendations, live QA
- Know exactly what to do to hit KPIs and coach agents effectively
- Decisions backed by data, not guesswork
Run it Like a Pro
- Leadership-ready dashboards integrated with BI platforms like Snowflake
- Prove performance, ROI, and CX impact to executives
- Earn trust and visibility across the business
Core Capabilities for Real-Time Contact Centre Analytics
Ready to Turn Contact Centre Data into Real-Time Intelligence?
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