With our vision to help Australian organisations services be globally competitive, we have built offerings focused on services transformation.
Customer centred service design to create better customer experiences that lead to customer satisfaction, customer retention, recommendations and repurchases.
Our service focuses on your business objectives and brand to materially impact the organisations vision and targets.
Rapid return on your investment in our services. We deliver more capacity, lower cost to serve, lower cost for the customer and/or revenue growth.
With templates, tools and coaching we provide the necessary toolkit to handover sustained customer experience improvements.
With our vision to help Australian organisations services be globally competitive, we have built offerings focused on services transformation.
What makes Customer Science unique is its practitioner approach to operationalise a customer service vision. We have close relationships with our clients and together we co-design and build their future service offerings. With our decades of experience leading customer service teams, processes and technology offerings we bring a unique blend that avoids risks and accelerates your vision. Key tenants of our solutions include:
All people working with you are people how have had decades of experience. They have been through the pain so you don’t have to.
With proven methodologies and experience.
Pragmatic approach to ensure only those resources and technology needed are engaged.
Utilising award winning and industry recognised best practices.
Dedicated account manager and regular governance that reviews and takes action on project deliverable and objectives.
With coaching and methodologies provided so your team have the necessary skills and support to maintain & continuously improve services.
Our services listed below are focused on getting outcomes. Our practitioners are able to help you understand your current customer journey, storyboard and blueprint future services before designing a target operating model. We understand not everyone has the skills at hand to execute the design so rent ours or recruit through us to ensure your vision is delivered. With our customer experience technology we bridge the gap between business aligned customer needs and technology so pragmatic results driven selection and application of CX technology can be assured. While our Technology Consulting practice is able to provide your IT department design, governance and vendor support, removing what can be significant challenges. Together this suite of offerings provides a holistic approach to transforming your customers experience and includes:
Customer Journey Mapping, Service design and Service transformation implementation.
Providing you the right CX & project skills when you don’t have capacity or capabilities in house.
Knowledge Management | CRM | Omni-Channel | Service L&D | Robotic Process Automation (RPA) | Internet of Things (IoT) | Analytics and AI | Chatbots and Avatars | Workforce Management | Quality Assurance | Customer Satisfaction Surveys | And more
Digital strategy, design and implementation.
Unique blend of deeply experienced CIO’s, Program managers and Outsource Vendor leaders together we help improve, recover or in source IT Outsourcing and provide in house technology departments consulting services.
We are humbled by our clients and partners taking the time to give us a 5 star rating on Google. Here are a few of their comments.
InaboxGroup’s Board approved Customer Science’s proposed transformation program of work which is successfully well underway (as at Nov 2016); the outcomes will enable InaboxGroup to evolve their business with the key focus on customer satisfaction.
Todd was also excellent at influencing stakeholders, and pragmatic about achieving outcomes.
On top of all that he is a really approachable and friendly guy who is an absolute pleasure to work together with.
His success is very well deserved!!
Since starting business in 2014 we have made good ground on our service guarantee.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.