Akanksha Agarwal
Software Engineer
Peter Gale
WFM Consultant
Peter is a CX and UX SME who has been playing with contact centres and telephony for more than 20 years. He has been lucky to have been involved at a senior level as an Instructor or Consultant for hundreds of projects worldwide. Recently, Peter was the go-to guy (Project Owner) for Optus for a Telephony Upgrade for their 8k+ SMB Customers; previously, he was the Product Manager for all things Contact Centre for Optus for 6 years. One of his big wins was the productisation of the NICE CX-One suite of Contact Centre software.
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