Phong Bui
Business Intelligence & Product Lead
Live Better Centralised Service Optimisation
Using a Service Review and Process Improvement of the LiveBetter centrlised contact point to deliver better community services.
HamondCare Dementia Service
How human centered design was used to help Australians impacted by Dementia.
Aged Care
What we do In navigating recent Government reform aged care providers have had to focus and transform their organisations around their customer. The new Aged Care Act has at its heart the need for providers to deliver rights-based person-centred care and support that prioritises the needs, preferences and dignity of older people. It ensures individuals…
Community Options Australia Service Review
Helping Community Options improve their contact centre enable local communities to connect better across Australia.
Service NSW Customer Experience Consulting and Design
Helping NSW government to transform services for their community.
