Vivek Verma
Automation Developer
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
Reconciliation coverage expanded from 5-10% to over 90%, reducing the risk of errors, overpayments, and fraud. Average case processing time dropped from 45 mins to 3 minutes. Even with a 90%+ increase in reconciliation coverage, the process improvement reclaimed 1200+ hours annually (~1 FTE equivalent) for the finance team, allowing them to focus on higher-value activities.…
The Prioritisation Matrix considers readiness, automation complexity and the potential benefits in terms of FTE Return. It is used to identify immediate wins, low hanging fruit and strategic initiatives.
3.1 FTE equivalent returned to Nurse Unit Managers across 10 hospitals, improving patient care. 40% reduction in processing time and increased employee satisfaction.
What we do In navigating recent Government reform aged care providers have had to focus and transform their organisations around their customer. The new Aged Care Act has at its heart the need for providers to deliver rights-based person-centred care and support that prioritises the needs, preferences and dignity of older people. It ensures individuals…
Helping Legal Stream to provide responsive and accurate mortgage processes so Australians can enjoy their new homes.
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Holistic Service
Customer Experience
People
Technology
Management